ORD Cargo Warehouse Supervisor - Swissport International AG

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

Cargo Warehouse is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately.

The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.

The expected pay rate is $23 - $26/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 

Your activities

• Functional member of the operational team (e.g., a turnaround team / check-in desks / bag room, warehouse area etc.) working on a shift-basis
• Act as technical expert on the ground (e.g., on complex ticketing issues / system issues)
• Coaching and coordinating the team assigned to the task
• Perform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)
• Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedure
• Allocate tasks to team members during a turnaround / warehouse area / bag room, check-in desk row etc.
• Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision
• Supervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as required
• Provide team under their purview with work instructions during shift / during turnaround
• Lead and train on-the-job as necessary for the employees working under their purview
• Provide duty managers with feedback on employees to enable them to have constructive development / disciplinary conversations
• Depending on severity, responsible to escalate any customer complaints received / observed to Duty managers promptly
• In small stations, assume responsibility for day-of allocation tasks on a rotating basis
• Conduct QHSSE related daily checks / inspections and accurately report into the systems

Your profile

• High School diploma or GED equivalent
• Fluent spoken and written English
• 5 years' operational experience in ground handling, cargo, or aircraft fueling services
• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
• Excellent organizational and time-management skills
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
• Ability to coach and motivate teams to deliver high quality standards
• Ability to resolve problems with a focus on excellent customer service
• Ability to establish and maintain positive, professional, work relationships with teams and customers

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance