Oracle Field Service Administrator - iSoftTek Solutions Inc

Oracle Field Service Administrator

Location: Charlotte, NC
Exp:10+ Years
Visa Status: USC/GC
Duration: Long Term

Position Title: Oracle Field Service Administrator- Software as a service (SaaS) experience is a must ( This is not a on prem field service )

Overview: We are seeking a skilled Oracle Field Service Administrator to oversee the configuration, maintenance, and optimization of our Oracle Field Service platform. The ideal candidate will possess strong technical expertise in Oracle Field Service and a proactive approach to managing and enhancing field service operations.

Responsibilities:

1.           System Configuration: Configure and maintain Oracle Field Service to align with business requirements, including work zones, resources, service territories, business rules, forms, and workflows.

2.           User Management: Manage user accounts, roles, and permissions within Oracle Field Service to ensure appropriate access and security.

3.           Integration Management: Oversee integrations between Oracle Field Service and other enterprise systems (HCM, ERP & PPM).to facilitate seamless data exchange and workflow automation.

4.           System Monitoring and Maintenance: Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and reliability.

5.           Customization and Enhancement: Collaborate with stakeholders to identify opportunities for system customization and enhancement to improve efficiency and user experience.

6.           Training and Support: Provide training and support to end-users on Oracle Field Service functionality, configuration, and best practices.

7.           Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures for reference and training purposes.

8.           Vendor Management: Coordinate with Oracle support and other vendors as needed to resolve technical issues and implement upgrades or patches.

9.           Continuous Improvement: Stay abreast of industry trends and Oracle Field Service updates, and proactively propose and implement enhancements to optimize field service operations.

Qualifications:

•             Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).

•             5 years of experience in administering Oracle Field Service or similar field service management systems.

•             Strong technical proficiency in Oracle Field Service configuration, customization, and integration.

•             Experience with Oracle Cloud Infrastructure (OCI) and related technologies is a plus.

•             Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues and propose effective solutions.

•             Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

•             Proactive attitude towards system maintenance, optimization, and continuous improvement.

•             Oracle certifications related to field service management (e.g., Oracle Field Service Cloud Service 2021 Certified Administrator) are a plus.

•             Experience with Boomi and Dynamics is a plus not mandatory.