Oracle EBS (Only USC & GC) at Encore IT Solutions

Location: Itasca IL for 4days,

6-10yrs of exp 

Job Description 

Role Responsibilities:
1.    Maintenance Planning and Execution:
o    Lead the planning and execution of  activities involving Oracle ERP, OBIEE,  Oracle Apps, Infrastructure  o    Collaborate with clients to define maintenance requirements and service deliverables.
2.    Technical Leadership:
o    Utilize your technical expertise in Oracle ERP, OBIEE,  Oracle Apps, Infrastructure to provide guidance to the team.
o    Work closely with developers, system administrators, and technical experts to address issues and optimize the applications.
3.    Client Communication:
o    Maintain effective and transparent communication with clients regarding maintenance status, issue resolution, and service improvements.
o    Conduct regular service review meetings with clients to ensure their needs are met.
4.    Resource Allocation:
o    Allocate resources, including support personnel and tools, to meet maintenance requirements.
o    Monitor workload and performance of the support team, making adjustments as needed.
o    Extensive experience working in Onsite-Offshore model
o    Prepare and update maintenance documentation for reference. 

5.    Continuous Improvement:
o    Identify opportunities for process improvement and optimization of maintenance procedures.
o    Implement best practices and industry standards to enhance the quality of support services. 

6.    Documentation:
o    Maintain detailed records of maintenance activities, incident reports, and problem resolutions.
o    Prepare and update maintenance documentation for reference. 

Qualifications and Skills:
•    Proven experience as a Technical Onsite Coordinator Manager for Oracle Stack like Oracle ERP, Oracle Apps, OBIEE .
•    Strong technical background with expertise in Oracle ERP, Oracle Apps, OBIEE  •    ITIL certification is a plus.
•    Excellent Technical Onsite coordinator/management skills, including the ability to manage maintenance activities with a focus on SLAs and client satisfaction.
•    Excellent communication and client-facing skills.
•    Experience with incident and problem management processes.