Optical Sales Associate - Training Provided - EyeCare Associates

An Optical Sales Associate will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. An Optical Sales Associateis trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.

The lead is a go to person for assigning optical/lab duties to be rotated and then communicating with manager for coaching and follow up.  All optical duties will be rotated among all Optical Technicians to include SAP. 

Responsibilities: 

60% 

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support 
• Determine patient wants and needs and selling to exceed their expectations 
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions 
• Able to operate the auto-lensometer and manual lensometer 

• Educate and recommend specific lenses, lens coatings and frames to suit patient needs 
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt 
• Dispense patient orders and repair and adjust patient frames 
• Dispense all glasses and/or contact lens orders in E360 
• Assist in training new staff by educating on how to present products based off lifestyle needs.  

20% 

• Assist with other Duties as the Office is Needed 
• General office duties and cleaning to be assigned by manager 
• Ensure all job Aids and Policies are followed 

20% 

• Acknowledge patients in a friendly, approachable way that invites them into the office 
• Maintain frame standards with cleaning, organization, full and well-presented areas 
• Follow all protocols to keep Frame inventory accurate 

Requirements: 

• Associates Degree; with a minimum of 1 year in a customer interactive position; or equivalent combination of education and experience 
• Basic computer skills 
• Communication, interpersonal and negotiation skills 
• Ability to read, analyze and interpret insurance forms 
• Favorable result on Background Check 
• Must have own vehicle and be insured, licensed driver in current state of residence 

Preferred Knowledge/Skills/Abilities: 

• Have ABOC or obtained with first 2 years of employment (preferred, not required) 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization 

HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures. 

Physical Requirements: 

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the office
• Ability to remain standing for long periods of time
• Lifting heavy boxes and accessing high shelves 

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation. 

Work Environment: 

• Calculate, manipulate, and interpret numbers/data  
• Problem solve, reason and resolve issues effectively 
• Use independent judgment and discretion  
• Meet customer expectations 
• Work under stress with interruptions and deadlines
• Use computer effectively and view computer screen
• Exhibit empathy in all situations  
• Work changing schedules to meet business demands 

Benefits: 

• Medical, Vision, Dental
• 401k + Employer Matching
• Paid Time Off, Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.  

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.