Operations & Training Field Specialist - CityVet

JOB SUMMARY

The Field Operations Trainer is responsible for implementing all training programs that support CityVet’s facility operations. This includes ensuring all new hires and new acquisitions gain relevant knowledge to provide patients exceptional care in a timely manner.

It is the responsibility of the Field Operations Trainer to train and support quality assurance, compliance, human resource and clinical compliance to all assigned facilities.

RESPONSIBILITIES & DUTIES

· Complete Veterinarian onboarding and orientation, both full training and abbreviated training for remote and in-person delivery

· Administer on-site new location training and provide remote training as-needed and requested by grand opening teams

· Participate in leadership and home office training as directed and requested by the human resource team and CityVet senior leadership team

· Develop, implement, train and present new policies and procedures for programs such as, but not limited to, MUTTS, ezyVet, Litmos, ect.

· Maintain Litmos content and assign out requested materials, while auditing training needs of new employees and safety training of current employees

· Create and maintain CityVet “Train the Trainer” program to help guide field implementation of new processes and procedures and expanding training development and support for facilities

· Write, publish and maintain accuracy of all training materials and Standard Operating Procedures (SOP)

· Partner with facility leadership to determine performance management training needed to advance the success of each facility’s team

· Ability to lead and develop training around each employee’s training needs and specific learning style, with many different approaches to teach and learning that results in the success of the employee completing training and retaining the knowledge of the materials presented; including customized materials for those with learning disabilities

· Connects with vendors to create in-service and lunch-n-learn style CE events for technicians and Veterinarians to help maintain compliance and meet yearly CE requirements

· Works to create a positive learning environment, including the emotional and physical comfort of the trainees

· Ensures that training timetables are met and do not exceed the allotted timeframe assigned

· Administers ongoing orientation and training surveys to determine strengths and limitations of training materials, delivery method and presenters

· Demonstrate the ability to role play and scenario train in the moment, to better address training comprehension

· Complete contingency preparedness lesson for system and electronic malfunction, to maintain training deadline for assigned training guidelines given to trainees

CAREER DEVELOPMENT

Opportunities for career advancement include, but are not limited to:

· Area Practice Manager

· Regional Operations Manager

QUALIFICATIONS & SKILLS

· Knowledgeable about Veterinary medicine

· Unwavering interpersonal skills

· Exhibits successful conflict resolution skills

· Strong physical stamina to remain on your feet for longer long periods of time

· Displays critical thinking ability and active listening skills

· Strong verbal and written communication abilities

· Extremely detail oriented

· Maturity, good judgment, and professional demeanor

· Self-driven, takes initiative, working with minimal supervision and direction

· Excessively organized

· Able to work nights, weekends & holidays as needed

· Ability to demonstrate and uphold CityVet's core values

REQUIREMENTS

· Highly experienced public speaking and presentation skills

· High school diploma/GED + 5 years relevant experience or bachelor’s degree

· Lift 50 lbs to waist height

· Strong google suite, computer skills & ezyVet experience

· Understanding of and ability to read and interpret financial statements

· Knowledge of regulations governing veterinary clinics

· Understanding of state and federal safety standards

· Bachelor’s Degree in business or related field OR minimum three years of veterinary industry experience

· Frequent standing, bending, walking, lifting, carrying, and reaching

· At least 18 years of age at the time of hire