Operations Technician II - Confidential

Our Client is to remain confidential. The company will be referred to as: "Our client" or

"Confidential"**!!

Our client provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today’s business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees.

OVERVIEW

Rack and Stack

Department: Customer Operations

FLSA Status: Non-Exempt

Shifts: Thursday 1:00 am-7:00 am (6 hour shift) and Thursday-Saturday 7:00pm-7:00am (12 hour shift)

Reports to: Operations Site Manager

Our client is seeking to add a Data Center Operations Technician II who aligns with our company values of accountability, integrity, grit, and problem-solving. Led by a team of savvy and experienced executives with a history of success, this is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!

RESPONSIBILITIES

Responsibilities will include, but not be limited to, the following:

• Complete service order installation and network circuit troubleshooting.
• Perform installation of cage, cabinets, ladder rack, and fiber tray.
• Perform installation, termination, testing and labeling of cross connects including copper, COAX, and fiber.
• Perform remote hands services for clients including hardware installation, power strips, rails, cable management and client equipment reboot.
• Maintain physical security and access reports for annual Compliance certification.
• Troubleshoot and resolve security access control device failure.
• Handles the expedient resolution of all escalations and emergency response requests.
• Report status through ticketing system, shift reports and email.
• Maintain accurate records and document all problems including site computerized facility record databases and service order systems.
• In the event of a telecommunications or network failure, the Operations Technician will assist the Service Desk and NETENG/IT in resolution and documentation.

REQUIREMENTS & QUALIFICATIONS

The ideal candidate will possess the following:

• High School diploma or equivalent and 2 – 5 years of data center operations experience.
• Ability to work independently with minimal guidance.
• Knowledge of data center electrical power generation and distribution, mechanical support equipment, HVAC, UPS, fire detection and suppression, building management and security systems.
• Knowledge of data center, security system and command center monitoring applications
• Proficient in MS Excel, Word, and Outlook.
• Good verbal and written communication.
• Possess the ability and desire to learn and take on additional responsibilities

PHYSICAL REQUIREMENTS

The physical demands listed below must be met for the employee to perform essential job functions of the position.

• Remain in a stationary position for a prolonged period such as sitting or standing.
• Move within the office space, data center, and outdoor areas of the facility when required.
• Perform movements such as kneeling, bending, crouching, and use of hands to touch/feel machinery, tools, and equipment.
• Operate office machinery and equipment.
• May be required to occasionally lift or move objects that weigh up to 65 lbs.

Our client is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player.

We offer the following benefits, in addition to a focus on growing our culture and engagement.

• PPO and HDHP Healthcare Plans
• FSA and HSA with above market Employer HSA Match
• Dental and Vision Insurance
• Employer Paid Disability and Life Insurance
• Additional Group Insurances
• Paid Vacation, Sick, and Personal Leave
• 10 Company Paid Holidays
• Paid Parental Leave
• 401k with up to 4% Employer Match
• Personal Development and Learning Opportunities
• Employee Referral Program

Employer-provided

Pay range in Austin, Texas Metropolitan Area

Exact compensation may vary based on skills, experience, and location.

Base salary

$28/hr - $33/hr

Additional compensation types

Overtime!!

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance