Operations Support & Training Specialist at POAH Communities
Boston, MA 02109
About the Job
Operations Support & Training Specialist
POAH Communities is an exciting and highly entrepreneurial organization committed to community development and to preserving affordable rental housing. We are seeking a highly qualified individual to serve as Operations Support & Training Specialist to support all of our apartment development properties. Applicants must have reliable means of transportation for local travel and be willing and available to accept work assignments at any of our properties on a regular and as assigned basis.
The role will require up to 95% travel.
Responsibilities
Reporting to the Director of Compliance, the Operations Support & Training Specialist will be asked to perform general clerical duties and complete the following:
- Process income certifications/recertifications for multiple affordable housing programs.
- Process monthly Section 8 Housing Assistance Payment Billing.
- Process accounts receivable and accounts payable.
- Prepare lease packages and supplemental documents for new move-ins.
- Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets.
- Work patiently, professionally and cooperatively with residents and staff to provide high quality customer service based on immediate needs.
- Preserve and respect resident and applicant confidentiality.
- Enforce and adhere to company policies, rules and regulations.
- Complete other tasks or special projects as assigned by the Director of Compliance, Regional Property Supervisor or Property Manager.
Qualifications
Qualified candidates will fulfill the following requirements:
Qualified candidates will fulfill the following requirements:
- High level of property management expertise, analytical ability and financial acumen.
- Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite.
- Strong analytical and mathematical skills as it relates to calculating lease balances, move-in costs, analyzing leases, identifying discrepancies on invoices and pro-rating leases.
- Confidence in creating effective solutions for how to deal with challenges or problems.
- Familiarity with Yardi software or similar property management, real estate software preferred.
- Bachelor's Degree and certified as a Tax Credit Specialist and/or Certified Occupancy Specialist preferred.
Travel & Schedule Requirements
- Must be flexible to accept work assignments to different work locations daily and adjust to different work settings.
- Must be available to be assigned a Monday thru Friday, 9:00 AM to 6:00 PM EST work schedule.
- Must possess reliable means of transportation for local travel required (up to 95%).
OTHER:
- Experience: At least 2 year(s) preferred.
BENEFITS AT POAH COMMUNITIES
At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:
- An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
- Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
- Competitive 401(k) Matching, up to 4% of pay
- Wellness Program
- Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
- Tuition Reimbursement Program
- Employee Referral Incentive Program
- 12 Weeks of Paid Parental Leave
- Bereavement Leave
- Jury and Witness Duty Leave
- Company-Provided Life and Accidental Death & Dismemberment Insurance
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
ABOUT US
POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success.
POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (POAH") family.
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