Operations Support Staff - TalentBurst
Jackson, MI
About the Job
Operations Support Staff
Jackson, MI
2 years with high possibility of extension
Duties:
The candidate will take ownership of company and product goals, possess strong attention to detail, and work well on a small and dynamic team in an industry that is rapidly evolving. Technical knowledge of electric vehicles and customer obstacles relating to electric vehicles is not required but is expected to be gained quickly while in the role.
Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations Be able to communicate program details to customers accurately and professionally Track rebate applications from intake and assessment to construction to rebate disbursement Understand product profile, strategy, and plan, and how day to day work supports these artifacts Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans, eligibility, and participation requirements Process customer rebate applications, facilitate rebate approval and payment Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership Assist in the optimization through automation of customer enrollment and documentation process flows Actively participate in problem solving and developing solutions to complex problems related to EV programs and the EV customer journey Support miscellaneous special EV assignments Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines Team support Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility Share best practices across team to accelerate learning
Skills:
Skills and Experience:
Required Skills:
Additional Skills:
Jackson, MI
2 years with high possibility of extension
Duties:
The candidate will take ownership of company and product goals, possess strong attention to detail, and work well on a small and dynamic team in an industry that is rapidly evolving. Technical knowledge of electric vehicles and customer obstacles relating to electric vehicles is not required but is expected to be gained quickly while in the role.
Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations Be able to communicate program details to customers accurately and professionally Track rebate applications from intake and assessment to construction to rebate disbursement Understand product profile, strategy, and plan, and how day to day work supports these artifacts Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans, eligibility, and participation requirements Process customer rebate applications, facilitate rebate approval and payment Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership Assist in the optimization through automation of customer enrollment and documentation process flows Actively participate in problem solving and developing solutions to complex problems related to EV programs and the EV customer journey Support miscellaneous special EV assignments Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines Team support Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility Share best practices across team to accelerate learning
Skills:
- Experience with data analytics
- Excellent communication and time-management skills Organized and detail-oriented with a focus on customer satisfaction
- Experience in electric vehicles and residential/Commercial customer-facing products Prior Customer Service Representative (CSR) experience Subject matter expertise using Power Clerk Experience with website reviews for customer comprehension and program engagement Experience with Advance Metering Infrastructure (AMI) data and Time of Use (TOU) rates Experience with review of marketing materials
- Experience working in a regulated utility or industry and within a highly regulated utility team Exceptional organizational skills, with a proven track record of successfully multitasking and prioritizing workload
- Strong oral and written communication and critical thinking skills Self-directed, dependable, and motivated Proficient with Microsoft Office products
- Education: Experience Required: 0 to 1 year's work experience, this is an entry level position.
- Experience Preferred:-Some work experience in an administrative or clerical role-Experience with SAP would be an asset-5+ years in customer service background Education Required: High School degree or equivalent Location Hybrid Hours and travel:
- Meet travel requirements of the position (up to 10% of time while driving a company or personal EV). Travel outside of the lower peninsula of Michigan is not common.
Skills and Experience:
Required Skills:
- DATA ENTRY
- MICROSOFT OFFICE
- CUSTOMER SERVICE
- HYBRID ELECTRIC VEHICLES
- DETAIL ORIENTED
Additional Skills:
- CLERK
- CUSTOMER INQUIRIES
- ORGANIZATIONAL SKILLS
- SELF-DIRECTED
- MULTITASKING
- ENTRY LEVEL
- METRICS
- DETAIL-ORIENTED
- CLERICAL
- CUSTOMER SERVICE ORIENTED
- DATA ANALYTICS
- SAP
- FACETS
- PROBLEM SOLVING
- DOCUMENTATION
- ELECTRIC UTILITY
- MARKETING
- PROCESS IMPROVEMENT
- DISBURSEMENT
- CUSTOMER SERVICE REPRESENTATIVE
- RETAIL SALES
- CSR
- English
- Read
- Write
- Speak
- Minimum Degree Required: Completed High School (Diploma or GED)
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Source : TalentBurst