Operations Support Manager

Operations Team (Remote)

About Contigo Ed

Contigo Ed exists to champion and drive equitable postsecondary expectations and opportunities for all students.

About the Operations Team

Currently led by our Operations & Finance Advisor, in collaboration with our Partner, Client Services and Founder & CEO, the Operations Team is responsible for: 

• maintaining Contigo Ed’s administrative systems and organizational infrastructure running smoothly and efficiently;
• overseeing financial operations;
• ensuring compliance with all legal and regulatory requirements;
• developing and Implementing people operations policies and procedures; and
• leading special projects as requested by various stakeholders.

Position Summary 

The charge for the Operations Support Manager is to support all operations functions including HR, finance, program, and communications. This position reports directly to the Partner, Client Services. This is a full-time, remote-based position with an expectation of 15-20% travel time. 

Primary Responsibilities
Operations Support (~30%):

• Support in the development, maintenance, and implementation of operational policies and procedures.
• Identify processes to improve organizational efficiency, including implementation of new technologies and resources.
• Manage consultant contracts, prepare new agreements, obtain appropriate tax forms from consultants, and oversee the collection of contract signatures.
• People/HR operations support, including, but not limited to employee handbook updates, coordinating and assisting with the hiring process, onboarding and offboarding of employees, performance review process management, and employee benefits management.   
• Ensure compliance with relevant laws, regulations, and policies governing nonprofit organizations, including tax-exempt status, charitable solicitation, and governance best practices.
• Manage IT needs, including hardware and software purchasing and deployment. 
• Oversee all other day-to-day operations.

• Provide ongoing support for assigned Strategic Consulting projects in the form of document preparation, presentation/meeting support, resource curation, calendaring and scheduling, etc. 
• Retreat planning and special events (e.g., Summer Institute, etc.) coordination. 
• Assist with all operational and logistical planning for live workshops, including but not limited to:
  • (in-person) Secure and confirm event location(s), send and monitor event registration, maintain communication with organizations/institutions, order food, order and prep all materials like handouts and folders, run all operations the day-of 
  • (virtual) Set up delivery platform, send registration, maintain communication with organizations/institutions, design engagement techniques in platform, run all operations the day-of 

• Oversee accounts payable and accounts receivable operations.
• Support grants management, including tracking and reporting.
• Manage expense reporting functions.
• Assist with annual audits and 990 preparations.
• Provide support for the annual budget development process, including financial analyses.
• Work closely with noted finance, accounting, and tax vendors to ensure compliance with regulations and internal policies.

• Prepare and send monthly Contigo Ed newsletter using content from the master content calendar (i.e., College Greenlight, TxCAN, etc.)
• Schedule social media posts from master content calendar using Buffer, including tagging Contigo Ed in social posts. 
• Canva design and editing
• Update all on-demand Professional Learning content (every summer)

• Assume other duties as may be assigned by the Partner, Client Services.

Qualifications and Skills / Experiences   

• Minimum of 3 years of experience supporting nonprofit organizations with operations and/or finance functions.
• Highly effective interpersonal presentation, communication, collaboration, and writing skills.
• Ability to coordinate with, collaborate with, and manage internally, multiple team members’ needs and supports and externally, multiple vendors and other third party service providers.
• Highly proficient in Microsoft platform (Word, Excel, PowerPoint) and Google Suite platform.

Physical Demands / Environmental Factors

• Prolonged and irregular hours of duty, as necessary
• Some light to medium level of manual labor (e.g., preparing mailings, moving boxes of materials, etc.)

Compensation and Benefits

The salary range for this position is $88,580-$99,653, and is commensurate with an individual’s experience and skills.

Contigo Ed is committed to supporting each team member's well-being and professional growth. We provide up to 100% employer-funded healthcare, up to 50 days paid time off, 16 weeks of paid parental leave, wellness and professional development stipends, home office workstations for remote team members, and several other benefits.

Check out Contigo Ed’s Career Page  for a detailed description of our comprehensive benefits. 

Application Process

Contigo Ed is an equal opportunity employer and encourages a diverse pool of candidates to apply. 

Please send the following documents to careers@contigoed.org to be considered for this position as part of the screening process.  We will accept and process all materials on a rolling basis.  (NOTE: in subject line, please indicate the following: <position)

• Updated resume
• Cover letter
• Relevant work product / document / presentation (sanitized / de-identified as needed) that you have ALREADY created in your current or former position. This document could be a presentation, sample email correspondence, or screenshot of a project plan, etc. and should help showcase your prior work and qualifications, preferably in regards to data-informed strategic planning, project management, and program implementation.

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