Operations & Support Engineer - teKnoluxion

Springfield, VA 22150

About the Job

Overview:

Location: Springfield, VA

Security Clearance Required: TS (SCI eligibility) **This position is not open for any clearance upgrades or sponsorship.**

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.

Are you ready to test your abilities as a Operations & Support Engineer and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

Responsibilities:

What you get to do every day:

Monitor, communicate and remediate service disruptions for responsible sites ensuring that functionality and uptime is sustained
Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.
Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.
Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.
Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)

Qualifications:

Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

Requires Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
8+ years of related software development experience

Required Skills:

Proficiency in system administration and maintenance
Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).
Experience with Containerization and Kubernetes.
Troubleshooting and problem-solving skills related to hardware, software and network issues.
Ability to perform root cause analysis for system failures and implement corrective actions.
Basic experience with scripting languages such as Python, Bash, or PowerShell.
Capacity to make decisions under pressure and manage competing priorities.
Strong communication skills to liaise with stakeholders and convey technical information effectively.
Strong analytical and critical thinking skills.
Ability to work independently as well as in a team environment.
Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.

What is ideal?

Experience managing container platforms (e.g., Openshift, Rancher)
Strong experience with scripting languages such as Python, Bash, or PowerShell
Ability to troubleshoot Postgres Databases
Familiarity with graph databases (e.g., RedisGraph, Neo4j)
Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)
Intelligence Community Experience preferred

What you can expect from us:

Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.

teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.

Source : teKnoluxion