Operations Support Engineer/Incident Manager Production Support-Philadelphia, PA - Georgia IT Inc.
Philadelphia, PA
About the Job
Job Title: Operations Support Engineer/Incident Manager Production Support
Location: Philadelphia, PA 19102
Position Type: Contract
Rate: $45/h on W2
Interview Process: F2F INTERVIEW REQUIRED
Preferred only H1B, Green Card and U.S. Citizens Accepted
This fast-paced employer is one of America's largest video, high-speed Internet, and phone providers. It also enjoys an international reputation as a leading media, entertainment, and communications company. The corporate culture presented by the employer provides an innovative and diverse environment for employees, and reflects the individuality of its customer base. Working for this company will guarantee access to innovative technology, and it has also been consistently competitive in "top places to work lists.
Scope:
The Incident Manager is a member of the Production Support team. He/she will be responsible for developing and sustaining processes in relation to Event Management, Incident Management and Problem Management. They are also a hands on Technical resource who will both manage incidents and provide regular production/incident support in a Unix/Linux environment.
Ensures that issues are responded to and that normal service operations are restored as quickly as possible
Reviews and revises incident management processes, policies and escalation procedures on a regular basis to drive efficiencies and effectiveness in responding to issues
Identifies persistent or recurring problems and recommends creative solutions
Follows policies and procedures for metric and measure creation, management and administration of the property infrastructure resources
Ensures timely execution of scheduled and repeatable processes such as data backup, archiving and storage, output management, system monitoring and event log management, and file and print server management. Adheres to system administration policies and process
Monitors applications for most efficient operation, identifying fault conditions as well as opportunities for further optimization
Reviews core operational performance metrics for the client environment
Manage on-call list for various resources
Manages 24x7 scheduling of operators and application support personnel
Manages incident logs and AAR activities and reporting
Maintains escalation and contact lists for respective properties
This group supports over 4000 virtual machines, supporting 73 distinct services and applications. So they really need someone who is up for the challenge of volume and complexity as they evolve their team. Resource must come from high volume support and used to handling high volume tickets/incidents per day.
Please provide the following details along with your resume to make the submissions quicker.
Full Name:
Contact No.:
Best time to call:
Email ID:
Work authorization:
Current Location (city/state):
Rate:
Date of Birth (Just need the Month and Day, Not the year):
Total IT Experience:
US IT Experience:
Relocation (Yes/No):
Able to do Onsite Interview (Yes/No):
Availability Date to Start:
If the candidate has been presented to the company in the past, please answer (Y/N)?:
Brief Description of why the candidate qualifies: (3- 4 Sentences)
Location: Philadelphia, PA 19102
Position Type: Contract
Rate: $45/h on W2
Interview Process: F2F INTERVIEW REQUIRED
Preferred only H1B, Green Card and U.S. Citizens Accepted
This fast-paced employer is one of America's largest video, high-speed Internet, and phone providers. It also enjoys an international reputation as a leading media, entertainment, and communications company. The corporate culture presented by the employer provides an innovative and diverse environment for employees, and reflects the individuality of its customer base. Working for this company will guarantee access to innovative technology, and it has also been consistently competitive in "top places to work lists.
Scope:
The Incident Manager is a member of the Production Support team. He/she will be responsible for developing and sustaining processes in relation to Event Management, Incident Management and Problem Management. They are also a hands on Technical resource who will both manage incidents and provide regular production/incident support in a Unix/Linux environment.
Ensures that issues are responded to and that normal service operations are restored as quickly as possible
Reviews and revises incident management processes, policies and escalation procedures on a regular basis to drive efficiencies and effectiveness in responding to issues
Identifies persistent or recurring problems and recommends creative solutions
Follows policies and procedures for metric and measure creation, management and administration of the property infrastructure resources
Ensures timely execution of scheduled and repeatable processes such as data backup, archiving and storage, output management, system monitoring and event log management, and file and print server management. Adheres to system administration policies and process
Monitors applications for most efficient operation, identifying fault conditions as well as opportunities for further optimization
Reviews core operational performance metrics for the client environment
Manage on-call list for various resources
Manages 24x7 scheduling of operators and application support personnel
Manages incident logs and AAR activities and reporting
Maintains escalation and contact lists for respective properties
This group supports over 4000 virtual machines, supporting 73 distinct services and applications. So they really need someone who is up for the challenge of volume and complexity as they evolve their team. Resource must come from high volume support and used to handling high volume tickets/incidents per day.
Please provide the following details along with your resume to make the submissions quicker.
Full Name:
Contact No.:
Best time to call:
Email ID:
Work authorization:
Current Location (city/state):
Rate:
Date of Birth (Just need the Month and Day, Not the year):
Total IT Experience:
US IT Experience:
Relocation (Yes/No):
Able to do Onsite Interview (Yes/No):
Availability Date to Start:
If the candidate has been presented to the company in the past, please answer (Y/N)?:
Brief Description of why the candidate qualifies: (3- 4 Sentences)
Source : Georgia IT Inc.