Operations Support Data Analyst - Swissport International AG

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport providesGround Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   

Job Summary

The expected pay rate is $78000/YR. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.  

Your activities

Operational Application Owner: - Manage the business side of selected key operational applications for Swissport USA

 (business cases, priorities for roll-out, functional requirements, development priorities)

• Support the development of enhancements of the applications jointly with Global Operations Performance - Manage the roll-out of selected key operational applications by actively supporting the go-live (provision of training, resolving issues)
• Manage relationships with stakeholders (Regional Management, General Managers) to promote Swissport’s global application strategy
• Ensure reliability and quality of the application for end user and customer demands
• Lead projects to automate and/or centralize services to create efficiencies and cost savings

Performance Management: - Support the Ops Support Team with the provision of the report landscape for top management

• Regularly report KPI’s for Ground Handling, GSE, Safety and Training to all stakeholders
• Challenge station management on monthly performance and evaluate measures to bring stations back on track
• Help to proactively steer business and reduce risks by forecasting future bottlenecks
• Drive standardization, strengthen a KPI driven culture and foster cost reductions at operational sites across the organization
• Support the field using (DCM, FIS, FSC, and ESD)
• Develop trend analysis report on KPI’s and operational metrics

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• Higher education, with a Bachelor or Master university degree
• Must be very strong in excel, powerbi, and microsoft office suite
• Minimum 2 years of experience in project management
• Experience in the aviation or logistics industry are an advantage
• Advanced excel skills with knowledge of formulas, VBA (Visual Basic for Applications) programming, forecast and trend tools, data simulations, Macros, and Pivot Tables Strong customer orientation and negotiation skills paired with professional stakeholder management
• Strong analytical and problem-solving skills
• High degree of self-motivation
• Excellent communication skills with the ability to influence a range of audiences
• Excellent interpersonal skills combined with drive for self-improvement - Willingness to travel

What we offer 

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website atwww.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation!