Operations Support Analyst - Journeyman - Cayuse Shared Services

Overview:

The Operations Support Analyst (OSA) performs a variety of complex tasks that support the development of talking points and briefing materials for leadership in a time-sensitive environment. The OSA will utilize information that has been collected, analyzed, and reported on by the watch operations team, relating to information that is vital to our nation's critical infrastructure, cyber and key resources.

Responsibilities:

• Provide oral and written briefing support to the 24/7 Watch.
• Research situations to provide leadership with both high-level and overall situational awareness, impacts, and/or (tactics, techniques, procedures) TTP to Watch and CISA leadership.
• Coordinate with other entities to fill informational gaps.
• Acquire intimate understanding of internal Current Operations standard operating procedures and products.
• Consolidation of existing products and development of templates.
• Ensuring briefing equities are captured in CISA doctrine.
• Provide support as directed to support CISA incident management operations at the CISA Crisis Action Team (CAT), the Federal Emergency Management Agency (FEMA) National Response Coordination Center, the DHS OPS Crisis Action Team (CAT), and Regional Offices or Operations.
• May be required to provide surge support to augment 24 hours a day / 7 days a week (24/7) incident management operations on an as needed basis.
• Monitor cyber reports and incidents for inclusion in Current Operations reporting/ products.
• Monitor respective email inboxes for analysis and dissemination of information related to relevant topics of interest to both CISA Central and Current Operations.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree with an emphasis in Homeland Security, Emergency Management, Public Policy, Public Administration, or English preferred.
• Additional (2) two years of experience may be substituted with an Associate’s degree.
• Three (3) to six (6) years of experience in developing and providing oral and written briefings to SES-level management.
• Experience in developing and providing oral and written briefings for a wide variety of clients to include senior leaders.
• Ability to accurately convey a wide variety of information, to include critical, time-sensitive material, during steady-state and high-tempo operations.
• Experience in 24x7 operations center activities focusing on cyber, emergency management, communications, or critical infrastructure.
• Must have knowledge and experience in at least two of the following: open-source monitoring and alerting, intelligence or professional report writing, all source analytical research of databases and systems to include classified. 
• Demonstrated ability to provide necessary attention to solve different level problems with some supervision.  
• Broad expertise in research, analysis, and writing skills and be able to perform triage on questions, issues, or events involving the nation's Critical Infrastructures, Cyber and Key Resources.
• Experience/expertise in one or more critical infrastructure sectors (as defined by HSPD-7 and the NIPP) and/or emergency management.  
• Active Top Secret/SCI security clearance and ability to obtain and maintain DHS Fitness
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Reports to: Program Manager

Working Conditions

• Professional office environment. 
• Must be physically and mentally able to perform duties while standing for extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

 

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

Pay Range:USD $85,000.00 - USD $90,000.00 /Yr.