Operations Supervisor | Rooms Division - Holiday Inn Express & Suites Galveston

Job Description

Job Title: Operations Supervisor

To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Ensure standards of cleanliness, hygiene and tidiness in all rooms /corridors /function rooms/public areas are maintained.

Supervising and inspecting the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. 

Subject to levels of business the housekeeper supervisor will be expected to also service rooms.

Ensure the upkeep of vacant rooms.

Replenish brochures and paper goods throughout the bedrooms/hotel.

Maintain an orderly storeroom and trollies.

Ensure customer satisfaction is maintained at ALH and brand standards by hotel.

Ensure guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.

Ensure guest property left behind is logged and stored in a secure location for lost property.

Resolve any guest problems or complaints when possible and ensuring management are kept informed.

Action any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

Set and maintain standards of service commensurate with the brand specifications of the hotel.

Manage a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.

Attend any appropriate off and on the job training courses.

Wear a clean and suitable uniform and name badge at all times.

Implement the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

Ensure the department is operated within the policies and procedures of American Liberty Hospitality.

Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

Carry out any other duties as may be reasonably required by management.

Supervisory Responsibilities 

This job supervises all housekeeper personnel including housekeepers, laundry attendants and houseman.

Education and/or Experience 

Minimum of 6 months similar or related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.

Language Skills 

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Bi-lingual or multi-lingual preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand for long periods of time, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to clean rooms and public spaces as directed.  The employee must occasionally lift and/or move up to 50 pounds.  

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.