Operations Supervisor - City of Roanoke, VA

Reports to: Operations Manager
Summary:
The Operations Supervisor provides direct supervision to full and part time Building Attendants, specifically in the areas of operations and maintenance.
Qualifications:

• High school diploma (or equivalent) and a minimum of three (3) years of experience in an operations position in an Arena, Convention Center or Public Assembly Facility.
• Minimum of two (2) years of experience in set up/housekeeping, event coordination or related field.
• A degree in Facility Management or related field may allow for substitution for years of experience.
• Must have the ability to function in a fast paced, high-pressure environment.
• Possess superior interpersonal and communication skills.
• Must have the ability to work long hours including nights, weekends and holidays.
• Self-motivated and have excellent organizational skills.

Job Functions:

• Assumes management responsibility for all services and activities involved in the operations of all arena and exhibition hall spaces.
• Selects, trains, motivates and evaluates front-line staff.
• Provides or coordinates staff training for all employees (including temporary workers).
• Coaches employees to correct deficiencies.
• Implements Performance Improvement procedures on a timely basis.
• Ensures staff is working safely and are aware of proper safety guidelines.
• Works with employees to correct deficiencies; implement discipline and termination procedures.
• Assists in the planning, directing, coordinating and reviewing the work plans for facility operations.
• Participates in the development and administration of the Operations budget; forecasts additional funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures and implements adjustments as necessary within assigned responsibilities.
• Oversees the setup of events; coordinates facility arrangements with concessionaires and AV; directs and monitors changeovers.
• Schedules appropriate changeover crew to accurately and efficiently set up, clean and tear down events and adjusts as necessary.
• Maintains departmental equipment.
• Performs other duties as assigned. 

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
 
This is a non-exempt position.