Operations Supervisor - Lakeshore Learning Materials, LLC

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth

Our distribution business is experiencing transformative growth—with no end in sight. That’s why we’re looking for an Operations Supervisor for one of our satellite warehouses in Carson, CA. In this role, you will be responsible for inbound and outbound functions and overseeing process flow to ensure SLAs are being met. This role balances inbound and outbound functions with team leadership duties. As a team leader, you must have a strong sense of urgency and excel in a fast-paced environment, while also possessing superb attention to detail, an ability to juggle multiple projects, and strong interpersonal skills. This role will report to the Operations Manager.  

A day in the office looks like this: 

• Maintaining inbound and outbound operations by initiating, coordinating, and enforcing operational and personnel policies/procedures 
• Creating and Implementing standards and metrics for the team  
• Maintaining a high level of inbound inventory accuracy and P.O. processing by working closely with the logistics team and supply chain management 
• Complying with federal, state, and local warehousing, material handling and inbound requirements 
• Ensuring the organization and physical appearance of the inbound building is in good standing order  
• Developing employee performance by appraising, coaching and counseling 
• Establishing safety practices and holding others accountable for adhering to them 
• Planning and monitoring daily labor needs based on immediate and forecasted order and unit volumes 
• Overseeing white-glove service deliveries in conjunction with other supporting activities for the company 
• Understanding the goals for the day and providing motivation to ensure they are met accurately and efficiently, while also encouraging teamwork and obtaining a high level of associate morale and recognition 
• Developing ongoing process improvements for all Receiving associates to ensure efficient operations 

Got the skills and experience? Here’s what we’re looking for:

• Minimum 4+ years of leadership and strong knowledge of inbound and outbound operations required  
• Ability to build a high-performance/engaged work environment 
• Excellent leadership skills, communication skills and the ability to mentor employees  
• Results-oriented high achiever who strives for maximum service levels 
• Flexibility, dependability and disciplined professionalism 
• Ability to problem-solve while keeping the needs of the customer and company in mind 
• Ability to lead a crew while supporting rules, regulations and standards 
• Outstanding organizational skills and attention to detail  
• Ability to manage multiple projects/assignments simultaneously 
• Outstanding time-management skills with the ability to prioritize and schedule tasks for the most efficient use of time 
• Knowledgeable of safety practices and OSHA requirements 
• Strong interpersonal skills with the ability to work both independently and as part of a team 

And here’s our end of the bargain! 

• Salary: $67,000-$75,000 with an annual bonus of up to 15%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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