Operations Supervisor - Better Talent

Resort Properties of Angel Fire

COMPANY OVERVIEW:

Become a part of our success story 

Resort Properties of Angel Fire, a family-owned and operated company specializing in short-term rental property management, has proudly upheld its reputation as the leading name in hospitality in Angel Fire, New Mexico, for the last 25 years. Located in the southern Rockies at an elevation of 8,500 feet, our four-season mountain resort community offers a unique blend of seasonal activities and endless adventure. From skiing, snowboarding, and snowshoeing in the winter to golf, tennis, fishing, hiking, and downhill mountain biking in the summer - our guests are always surrounded by the stunning natural scenery of the area. 

Why You Should Join Us: 

Are you ready to be a key player in our exciting reputation of offering guests the very best in accommodations and hospitality? When you join us at Resort Properties of Angel Fire, you will not only be part of a tight-knit team that truly cares about our team members but also have the opportunity to grow professionally in our supportive environment. Our commitment to excellence provides an ideal setting for your career development and job satisfaction. 

What We Offer: 

• Competitive salary and benefits package. 
• Opportunities for career advancement. 
• A supportive environment that fosters professional and personal growth.
• A fantastic place to put down roots and enjoy an incredible work-life balance 

Don’t miss the chance to elevate your career with us in the Rockies

POSITION SUMMARY:

Are you passionate about hospitality? Have you been looking for a role that will allow you to use your strong organizational skills and commitment to quality? 

If so, we’d love to have you join us. 

As Operations Supervisor, you’ll be on the frontline of our mission to uphold the highest hospitality and property management standards for every property under our care. This role is crucial in ensuring that each property is meticulously maintained and ready to exceed our guest's expectations. 

What You’ll Do 

• Oversee and supervise our guest and owner communications team to ensure our guests always receive 5-star customer service. 
• Oversee and manage the onboarding of new properties, ensuring they are well-maintained and ready for each new check-in. 
• Address and fulfill guest requests, and problem-solve any issues that may arise ensuring each stay is memorable. 

This position not only allows you to ensure exceptional guest experiences but also offers the opportunity to use your leadership skills to significantly influence the success and efficiency of our services. 

Interested? 

Don't miss out on the chance to make a difference and help shape our continued success. Apply now to scale a fulfilling career where challenges are embraced, and your hard work will be valued. 

*Don’t live in the area? We offer relocation assistance for the right candidate.

RESPONSIBILITIES:

• Front Office - Supervise the front office team. 
• Owner and Guest Communications - Supervise our remote and local customer service team. 
• Maintenance - Supervise maintenance staff to prioritize repairs and guest/owner issues. 
• New Property On-Boarding - Supervise the onboarding process.
• After-Hours Calls - Be on the rotation for occasional after-hours calls. 

QUALIFICATIONS:

• Previous supervisory experience is required 
• Must be proficient in Microsoft Office (Word, Excel, etc.) 
• Experience with Property Management Systems (Streamline VRS is preferred but not mandatory) 
• Effective problem-solving skills. 
• Bachelor's Degree is preferred but not mandatory. 

COMPENSATION & BENEFITS:

Annual Compensation: $44,000 - $52,000 with an on-track earnings (OTE) up to $55,040 per year

Bonus: We pay peak season bonuses—$ 1,000 - $2,000 annually. 

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days 
• Relocation assistance 
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules 
• This is an opportunity to expand your supervisory skills 
• Excellent work-life balance 

Schedule: Regular business hours with the flexibility to work after hours and weekends and on-call as needed.