Operations Specialist - National Fair Housing Alliance

• Manage office operations to ensure that administrative tasks are accomplished efficiently and effectively.
• Respond to phone calls in an efficient, timely, and customer friendly manner; make referrals, respond to requests from members, and handle other basic requests.
• Handle, forward and/or scan all mail and packages received at NFHA’s offices; manage mass mailings.
• Welcome and greet visitors to NFHA’s offices.
• Ensure that office equipment is maintained properly, including printers, copiers, postage meter, kitchen appliances, etc.
• Order and maintain office supplies, printed materials, and other promotional and collateral support materials in a cost-effective manner within budget.
• Serve as main contact with building and security.
• Assist with data collection and entry; maintain organizational databases, including mailing lists.
• Share responsibility for maintaining a presentable, safe, and pleasant office environment.
• Provide administrative support to senior staff on an as needed basis.
• Support storage needs by coordinating offsite storage unit as needed.

• Provide support for managing meetings and other activities for NFHA’s board of directors.
• Provide support for managing logistics for in-person, hybrid, and virtual meetings and staff retreats.
• Provide support with meeting venues and space rentals for meetings.
• Provides support with arranging hotel accommodations and managing travel arrangements for board members and staff, including tracking hotel room bookings, reimbursements and credit card support for travel related expenses.
• Support the Education and Outreach team with production, shipping and handling of digital and printed materials and collateral for events and training programs, such as programs, agendas, name tags, table tents, and signage.
• Create Doodle Polls for the Government Affairs Committee Meetings
• Help organize Board Capitol Hill Days
• Create spreadsheets to record Board Capitol Hill Day meetings
• Prepare folder packets for Board Capitol Hill Days
• Maintain a file system for the Public Policy division
• Produce regular board committee update reports for assigned committees

• Provide administrative support to the Chief Operating Officer
• Maintain contact lists in Excel and database software (e.g. Salesforce)
• Provide support to Associate Director of Operations with setting up equipment, workstations and training of systems/process
• Maintain detailed and accurate time records.
• Actively participate in staff meetings.
• Participate in professional development training, including regular attendance at fair housing trainings.
• Maintain confidentiality of NFHA work product, investigations, and other materials and information.
• Perform other responsibilities and duties as assigned by the COO.

• Develop and maintain systems for managing calendars, including tracking leave time, holidays, meetings, etc.
• Engage staff with activities, including staff spotlights, parties, meetings and retreats, etc.
• Develop ways to build NFHA culture in a remote environment.

• Associate degree required, Bachelor’s degree preferred
• 1-3 years of related work experience required
• Experience working in a nonprofit office environment preferred, but not required.
• Experience communicating via email and phone with a variety of stakeholders.
• Excellent knowledge of technology as well as problem-solving skills related to IT and troubleshooting.
• Experience prioritizing and managing multiple projects, problem-solving, being proactive, and working with multiple stakeholders in a dynamic, deadline-driven environment.
• Proficiency in Microsoft Office Suite and familiarity with SharePoint preferred.
• Outstanding attention to detail and organizational skills, including ability to prioritize conflicting needs and successfully complete projects with deadline pressures.
• Demonstrated quality data entry skills.
• Strong problem-solving and project management abilities.
• Exceptional written, oral, and interpersonal skills; ease and confidence interacting with a variety of stakeholders, including clients, staff, board members, partners, members, vendors, donors, and complainants.
• Collaborative work style, with a customer service orientation and flexibility; ability to work well with people of diverse backgrounds.
• Ability to work independently.
• Exceptional judgement and ability to handle sensitive and confidential information and situations with poise, tact, discretion, and diplomacy.
• Flexibility and calm demeanor with unexpected or last-minute changes.
• Commitment to civil rights, fairness, and justice.
• Ability to represent the National Fair Housing Alliance in a professional and exceptional manner.
• Ability to travel up to 5% annually.   

• 100% paid health, vision, and dental coverage for employees and family
• 100% paid life, long-term disability, and long-term care insurance
• Generous employer contribution to 403(b) retirement benefit plan
• Comprehensive paid time off benefits, including holidays, vacation and sick leave

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