Operations Specialist, Marketing Analytics - Gallagher

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Operations Specialist will play a pivotal role in the coordination and development of the team’s work intake process. You will be responsible for the request traffic coming into the team, optimizing processes, and enhancing efficiency within the marketing analytics team. You will also be responsible for communication and documentation related to project requests with our team and our stakeholders.

• Process Optimization: Evaluate and enhance existing processes to increase efficiency and scalability. Continuously identify areas for improvement and implement streamlined workflows.
• Oversee Request Traffic: Utilize Launch Pad/Planview to coordinate project requests as well as advice and guide stakeholders on the most effective and efficient ways to submit requests/work with the team.
• Lead Status Call: Lead weekly calls with team to get status on projects in-flight, upcoming, completed, on-hold, etc. and maintain log of any identified issues or challenges the team or requesters are facing.
• Optimize Procedures: Establish a cadence to review, update and optimize the internal operation procedures, including documenting and communicating any changes to the team as well as any stakeholders that may be affected by the changes.
• Allocation Monitoring: Monitor team’s timesheet allocation to ensure everyone on the team is appropriately logging their work as it relates to the type of tasks they are executing as well as the division/region they are supporting.
• Onboarding: Manage the successful onboarding of new team members including identity and equipment requests and management.

Required:

• Bachelor's degree with 3+ years of professional experience.
• A digital-first mindset with demonstrated experience in using tools (Google Analytics, SEO data) for content strategy, architecture and identifying opportunities for improvement.
• Multilingual proficiency.
• Experienced in creating content strategies and content experiences for websites with SEO, multilingual and business goals top of mind for enterprises.
• Exceptional presentation, written and verbal communication and cross-functional negotiation skills.
• Experience developing B2B and B2C content for a global audience – including translated content.
• Understanding of HTML, component-based content management systems.
• Skilled at collaborating with digital teams and Marketing and Sales stakeholders.
• Experience and/or understanding of digital marketing tools and platforms.
• Demonstrated hands-on experience using Google Analytics and leveraging business data to inform decisions.

Preferred:

• Bachelor's degree in Marketing, Business, or a related field.
• Three to Five years’ experience in a Project Management, Operations, or a related role, with a track record of successful process optimization.
• Excellent organizational and project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication and interpersonal skills to collaborate with people across the global.
• Results-driven mindset with a focus on achieving marketing and business objectives.
• Familiarity with current marketing trends, emerging technologies, and industry best practices.
• Creative thinking and the ability to innovate marketing processes and strategies.
• Knowledge of marketing analytics (e.g., Reports, Dashboards, Measures, Models, Segmentation, etc.) and platforms (e.g., Customer Data Platform, Tableau, Power BI, etc.) a plus.
• Insurance experience is a plus.

#LI-JS1 #LI-Hybrid

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.