Operations Specialist - Gallagher

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Operations Specialist plays a key role in supporting Sales & Broking, Contracts, Client Services, and Operational Improvement activities. This position focuses on reinsurance placement processing, contract preparation and administration, and advancing operational improvements under the direction of the Operations Director. The Operations Specialist fosters strong internal customer relationships to ensure client satisfaction, compliance with Gallagher Re's service standards, and successful implementation of operational enhancements. Collaboration with Brokers, Client Service Advocates, Account Controllers, Premium Technicians, Regional Operation Analysts, and other departments is essential.

• Support Brokers, Client Service Advocates, Account Controllers, Premium Technicians, and Regional Operation Analysts during the placement process to ensure timely and high-quality service delivery.
• Ensure accurate revenue recognition and accounting by documenting and recording placed programs, including deal structures and participating markets, in Gallagher Re’s client servicing systems.
• Process endorsements through the client service platform and communicate requirements to relevant stakeholders.
• Maintain placement accuracy by adhering to Quality Assurance standards and validating system entries.
• Communicate new and renewal status updates to key stakeholders, including Client Service Advocates, Premium Technicians, Regional Operations Analysts, and Brokers.
• Collaborate with Brokers, Client Service Advocates, and Operations associates to manage client and reinsurer entity information, ensuring necessary approvals are obtained for placement processing.
• Consult with Client Service Advocates and Brokers to ensure system entries accurately reflect program structures and essential data is captured for efficient processing.
• Monitor and support Management Information reports by ensuring accurate data entry and maintaining diary systems.
• Assist in Operational Improvement projects by working with Operational Improvement Leaders, stakeholders, and associates across Gallagher Re.
• Adhere to internal policies, procedures, and compliance requirements.
• Perform other duties as assigned to meet business needs.

Required Qualifications:

• High school diploma (or equivalent). A two- or four-year college degree is preferred, or a minimum of three years of related experience/training.

Preferred Qualifications:

• Background in reinsurance.
• Experience with client servicing platforms, including Eclipse, and proficiency with Microsoft Office.
• Strong numerical skills, including the ability to calculate discounts, interest, commissions, proportions, and percentages, and apply basic algebra.
• Logical and analytical problem-solving skills, with the ability to interpret legal documents, financial reports, and performance metrics.
• Customer-oriented mindset with the ability to respond promptly to needs, solicit feedback, and meet commitments.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.