Operations Specialist - Die Cut - Knauf Insulation

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.

We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.

We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.

"Supporting all aspects of the individual — self, health, wealth and community”

 Our benefits include:

• Medical, Dental, Vision – starting on day one!
• Virtual Medical Services
• 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one)
• Paid parental leave
• Company paid life insurance
• Vacation time 
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plus, more!

Growth opportunities available! 

Apply online or contact us to hear why our employees appreciate being part of the Knauf family!

Summary of Position: Manage the operations side for our die cut business located in Lanett, Alabama.  Process sales orders and establish daily production plans to ensure maximum use of available machine capacity, labor, tools, and equipment.  Adjust planning to current circumstances of both the production team and customer, while balancing plant efficiencies and customer satisfaction.   Coordinate and communicate plans with other departments as needed.  Notify customer regarding material ship dates. Operate in compliance with all laws, company policies, KPIs, procedures, and values to meet company standards and enhance customer experience.

• Serve as a point of contact for specialized OEM customers and sales representatives, while providing product and order information, such as in-stock availability, and delivery expectations.
• Process customer orders from outside portal into Knauf’s ERP software.
• Create, maintain, and distribute production schedules for all responsible machine(s), facilitating fulfillment of all customer orders and planned inventory stocking requirements, while maximizing efficient machine utilization
• Communicate daily with Production, Sales, and Transportation to ensure efficient and effective process flows such as schedule adherence and carrier availability.
• Communicate all production schedule or sales order changes in a timely and efficient manner to all appropriate personnel.
• Address customer complaints in a professional and timely manner, i.e., follow up on shipping errors, refer shipping problems to Transportation function, enter claims and refer those to the claims team respectively.
• Assist Manager, Supply Planning in adjusting annual production and inventory plans by monitoring performance and market fluctuations.
• Monitor and report on inventory turns for responsible product(s).
• Conduct weekly cycle counting on both raw materials and finished goods for all responsible product(s).Initiate credits/debits and returns as needed.

Education: 

·       Bachelor’s degree in business, statistics, or related field preferred

·       APICS Certification or equivalent preferred

Experience:

·       Minimum three (3) years of inventory control or plant production experience

·       Minimum three (3) years of professional customer service experience or equivalent

It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.