Operations Specialist - Durbin Bennett

Job Title: Operations Specialist

Reports To: Client Operations Manager

Job Description: Successful candidate will be an integral part of firm’s client experience team.  He/She will:

·       Provide account administration services to clients and their related professionals.

·       Provide valuable operations advice and support to Senior Advisors.

·       Create trust and deepen client relationships and their network of related professionals.

Accountable for:

·       Meeting and exceeding clients’ account needs and service expectations.

o   Coordinating with various professionals to successfully execute portfolio operations and account management responsibilities.

o   Communicating effectively with clients on a regular basis.

·       Ensuring team atmosphere (no silos) and culture of our clients vs my clients.

o   Involving and keeping advisory and client service team informed regarding client activity.

o   Assisting in overall growth of clients by involving others as needed.

Desired Skill Competencies:

·       Technical:

o   Proficient in account and entity types, cashiering, and portfolio administration paperwork.

o   Experienced in opening and closing accounts; moving money; creating, compiling, and disseminating reports; trading; organizing and maintaining client files.

o   Basic understanding of portfolio management.

o   Familiarity with financial services and securities industry.

·       Communication:   

o   Demonstrated ability to correspond effectively and timely with a variety of clients, custodial contacts, investment managers, and other related professionals.

o   Successfully coordinate various third parties to work together in an organized and convenient manner for clients.

·       Detailed and Organized:

o   Ability to develop systems of organization which enable others to easily find information.

o   Ability to recognize missing or incorrect information.

Desired Behavioral Competencies:

o    Ability to recognize inefficiencies and create processes for improving time management and error reductions.

·       Managing Deadlines:

o   Ability to align client and advisor expectations and to establish system for monitoring/following up on outstanding deliverables.

·       Teamwork and Problem Solving:

o   Ability to recognize when specialists need to be involved, when to ask for additional assistance, and how one can fill in when another is not available.

o   Ability to solicit and act on constructive feedback,

o   Challenge oneself with tough assignments.

o   Demonstrate resilience and courage in the face of setbacks and opposition.

Required Qualifications:

·       Minimum 2 years of experience in the wealth management industry or a related field.

·       College degree.

·       Proficient with client relationship management and portfolio accounting softwares (WealthBox and Black Diamond a plus).

·       Experience with custodian platforms (Schwab and Fidelity a plus).

Expected Outcomes:

·       Obtain Series 65.

·       Add value to the Client Service Team by being an additive resource to our clients and internal staff.

·       Ability to manage up to 50 clients over time. 

·       Replicate operational procedures and efficiencies.

·       Strengthen corporate culture.

·       Increased knowledge base of operations.

·       Willingness to expand responsibilities and to train others.