Operations Specialist - Chong Hing Jewelers, Corp.

Role Description

This is a full-time on-site role for an Operations Specialist at CH Jewelers / TimeVallee in Arcadia, CA. The Operations Specialist will play a crucial role in ensuring that an organization's day-to-day operations run smoothly and efficiently. You will be responsible for ensuring daily tasks are completed on a timely manner according to company expectations and procedure. The Operations Specialist will also be responsible for maintaining the showroom and assist client advisors with aftersales services.

Job Responsibilities

• Oversee day-to-day operations to ensure smooth and efficient processes
• Collaborate with various departments to streamline workflows and resolve issues
• Monitor daily operations to ensure tasks are completed according to established procedures and standards.
• Maintain clean, neat, and organized stock rooms with proper labeling to facilitate sales
• Oversee the movement of merchandise from the stockroom to the sales floor and maintain appropriate inventory levels to align with sales potential
• Facilitate the implementation of security measures through inspections, audits, and preparing products for display
• Provide the sales team with detailed updates regarding inventory availability to support the sales process and enhance sales performance
• Strong communication skills and the ability to work collaboratively with cross-functional teams

Required Qualifications

• Effective Communication skills
• Customer Satisfaction management
• Strong interpersonal skills
• Ability to work collaboratively in a team environment
• Bachelor's or Associate's degree or above required
• Must have authorization to work in the United States

Desired Qualifications

• Native or working proficiency in an additional language other than English
• Prior experience in luxury retail, jewelry industry, or hospitality
• Prior experience in luxury retail marketing
• Knowledge or qualifications in luxury watches, jewelry, and/ or hospitality services

*The offered pay rate will be based on the candidate’s relevant skills and experience

*Although we are actively hiring, please not that the start date for this position is early to mid March 2025