Operations Senior Supervisor, Fulfillment - Express Scripts - The Cigna Group
St. Louis, MO
About the Job
The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team’s adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements.
Work Schedule: Monday through Thursday 3:30 PM to 2 AM
Location: 4600 North Hanley Road; St. Louis, MO 63134
What you will do:
+ Develop, track and monitor employee’s safety, compliance to quality, service and production standards.
+ Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
+ Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
+ Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
+ Work in production as needed.
+ Implement programs and process improvements to enhance the level of internal and external customer service provided.
+ Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
+ Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
+ Represents pharmacy operations in cross-functional meetings and projects.
+ Other special projects and tasks as assigned.
What you will need:
+ High school diploma or GED
+ BA/BS degree preferred.
+ Relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
+ Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position.
+ Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred.
+ Knowledge of lean or process improvement methodologies
+ Excellent oral and written communication skills
+ Ability to adapt in a dynamic work environment, make independent decisions.
+ Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
+ Willingness to work a flexible schedule for peak times.
+ Monitors daily operations of a unit and actively assists or provides direction to subordinates as required.
+ May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)
+ Ensures that projects are completed on schedule following established procedures and schedules.
+ General PC knowledge including Microsoft Office, Internet, and email.
Why join us?
+ Health coverage effective day 1 (including medical, dental, vision)
+ Holiday Pay and Paid Time Off (PTO)
+ 401K with company match
+ Tuition reimbursement
+ Growth Opportunities
+ Fun, friendly and unique culture – bring your whole self to work every day!
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
Work Schedule: Monday through Thursday 3:30 PM to 2 AM
Location: 4600 North Hanley Road; St. Louis, MO 63134
What you will do:
+ Develop, track and monitor employee’s safety, compliance to quality, service and production standards.
+ Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
+ Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
+ Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
+ Work in production as needed.
+ Implement programs and process improvements to enhance the level of internal and external customer service provided.
+ Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
+ Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
+ Represents pharmacy operations in cross-functional meetings and projects.
+ Other special projects and tasks as assigned.
What you will need:
+ High school diploma or GED
+ BA/BS degree preferred.
+ Relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
+ Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position.
+ Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred.
+ Knowledge of lean or process improvement methodologies
+ Excellent oral and written communication skills
+ Ability to adapt in a dynamic work environment, make independent decisions.
+ Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
+ Willingness to work a flexible schedule for peak times.
+ Monitors daily operations of a unit and actively assists or provides direction to subordinates as required.
+ May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)
+ Ensures that projects are completed on schedule following established procedures and schedules.
+ General PC knowledge including Microsoft Office, Internet, and email.
Why join us?
+ Health coverage effective day 1 (including medical, dental, vision)
+ Holiday Pay and Paid Time Off (PTO)
+ 401K with company match
+ Tuition reimbursement
+ Growth Opportunities
+ Fun, friendly and unique culture – bring your whole self to work every day!
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
Source : The Cigna Group