Operations Program Coordinator - HCA Healthcare

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Operations Program Coordinator opening with Hendersonville Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Hendersonville Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Operations Program Coordinator for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The CT&I Innovation Operations Program Coordinator will report to the Director of Innovation Location Operations and coordinate the execution of cost-effective operational activities within the CT&I Innovation portfolio under their direction. The CT&I Operations Coordinator will work with CT&I Clinical Operations leaders to actively support the testing, implementation, and organization of CT&I programs and products to implement iterative management of new workflows, technology enablements, and change management support. The role also supports collecting and organizing actionable information from Innovation Locations to assist Care Transformation & Innovation leadership with decision-making for strategic clinical and operational initiatives.

The Operations Coordinator will work with the Innovation Hub clinical operation’s leadership to organize and coordinate onsite innovation and care transformation work. This includes coordinating CT&I activities into daily operations at the hubs, facilitating observations of current state processes, and providing support for deployment and execution of projects. Their oversight of onsite programs will assist with removing barriers, provide transparency on innovation strategies and progress, and support reporting project success.

Secondary responsibilities will include collaborating with the full CT&I Clinical Operations and Integrations team [e.g., Project Management, Clinical Operations, Process Engineering, Change Management/ Communications, Interprofessional Education, and Clinical Analytics as well as additional partnership of the overall Care Transformation and Innovation departments to ensure continuity in facility based interactions through a consistent planning process. 

Key Responsibilities:

• Adheres to all standard operating procedures of CT&I
• Support and execute the plan for continuous operational integration for CT&I initiatives
• Support the success of the annual Innovation Hub process optimization goals and measures of success
• Ensure engagement in improvement initiatives to standardize operational processes, enhance efficiency, reduce costs, and address gaps and opportunities in quality
• Support executive reporting on initiative-specific learnings and improvement areas from Innovation Hub implementation
• Support Innovation Hub teams on the coordination and oversight of testing of CT&I initiatives in the Innovation Hub facilities [e.g., departments, facility, simulation center, innovation space]
• Provide support on operational integration plans and execution approaches based in partnership with Innovation Hub teams
• Partner with internal and external stakeholders to execute various proofs of concepts and evaluations of new products, processes, and technologies.
• Escalate operational efficiency concerns as necessary
• Maintain continuous operations playbook for innovation site initiatives and activities
• Will adhere to the standard operating procedures of CT&I, including all supportive technologies used to organize and progress work efforts
• May require up to 25% travel

Education:

• Bachelors Degree Required
• PMP, Scrum Master, Agile Certification Preferred
• Lean Six Sigma Green belt Preferred

Knowledge, Skills, Abilities, Behaviors:

• Must be comfortable working in ambiguity and demonstrate a flexible schedule to meet facility and CT&I goals.
• Must be able to work effectively alongside operational staff, leadership at multiple levels of the organization, and Subject Matter Advisors and Experts.
• Effectively manages multiple and frequently changing priorities and demonstrates strong time management skills to deliver high-quality work products/artifacts in a dynamic environment with critical deadlines.
• Demonstrates strong organizational skills required to identify, address, and communicate risks, barriers, and issues across interconnected and multi-location books of work.
• Strong interpersonal, written, and oral communication skills are required to share information and observations with a broad audience of leaders and interprofessional teams.
• Highly motivated, self-driven, and with a desire to shape a strong culture of comfort around change is an absolute.
• Proven forward “out of the box” thinking
• Willingness to Learn: The ability to actively learn and follow instructions, policies, and procedures in a timely fashion.
• Skill in participating, collaborating, and coordinating the activities of multiple work groups to eliminate duplication of effort and inefficiencies in getting work accomplished.
• Willingness to be proactive and work at connecting with and building cooperative relationships with others. Forming teams, working within teams, and collaborating across teams is an essential competency for this role and will be a component of performance evaluation

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Program Coordinator opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.