Operations - Operations Manager - Crystal Stairs

What We're Looking For:

Crystal Stairs is seeking qualified candidates for the Operations Manager position. Under the direction of the Chief Operations Officer (COO), the Operations Manager leads and manages the operations and purchasing departments, where staff performs a wide range of services related to operations, facilities management and procurement. The Operations Manager also manages and administers the lease portfolio including landlord/tenant concerns for Crystal Stairs, Inc. and service area locations. Conducts inspections of all properties on a regular basis to ensure facilities are clean, well maintained, aesthetically pleasing and safe and oversees building renovation projects for all Crystal Stairs operated properties and other office support projects.

RESPONSIBILITIES:

1. Negotiate service agreements, select contractors and suppliers, provide quality-control oversight, implement cost-containment initiatives, measure compliance to contractual standards and provide liaison as needed between the Agency and third-party service providers.
2. Negotiate renewals and prepare lease renewal addendum.
3. Ensures high performance that results in the achievement of goals and objectives (e.g. quality, accuracy and timely).
4. Ensures compliance of established standard procedures and practices for quality assurance.
5. Identify, evaluate, and recommend new services and procedures.
6. Develop, write, implement, update, and maintain standard operating procedures.
7. Participate in intra-departmental projects as needed.
8. Train staff in facilities and procurement related matters and regularly conduct presentations/updates.
9. Empower staff by fostering an environment of shared ownership, collaboration, recognition, constructive feedback, and collaboration.
10. Negotiate all lease terms in accordance with established leasing guidelines, working with management and the Agency's attorney when required.
11. Draw up necessary leases, including all pertinent lease information obtained, and see that they are properly executed and distributed to appropriate parties.
12. Keep informed of market conditions and competitive rental rates, performs market research as necessary.
13. Develop RFPs (with defined scope of work) for construction and property remodel/renovation projects, office equipment and support services.
14. Other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Minimum of two years of general office/administrative support work experience, preferably in an operations-related job.
• Minimum of two years experience with MS Office is required.
• Minimum of two years supervisory experience, with ability to supervise staff at multiple locations is required.
• Bachelor's degree from an accredited university. Related work experience may be substituted for college level education.

Total Package of Benefits

• Medical/ Dental/ Vision - 100% Employer Paid (2022 only)
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, Inc. please visit our website at: www.crystalstairs.org