Operations Manager - Veterinary Emergency Group

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle-from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible-ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 certified Great Place to Work®.

THE JOB

We are seeking a highly motivated and detail-oriented Project Manager to join our team. This role is critical in building, managing, and optimizing our operational processes to ensure efficiency, standardization and an excellent experience for both our customers and teams. The ideal candidate will thrive in a dynamic environment, comfortably balancing high-level, analytical problem-solving with hands-on, detailed tasks. Whether it's developing processes from scratch or refining existing operations, your work will directly contribute to our growth and operational excellence.

WHAT YOU'LL DO

• Versatility in Task Management:
• Comfortably switch between high-level analytical projects and detailed, routine tasks. Whether you're spearheading the development of new processes or executing routine tasks to organize and maintain existing ones, your contribution will be key to our operational success.
• Comprehensive Project Ownership:
• Assume full responsibility for the entire lifecycle of process optimization projects, from initial conception to final implementation. This entails a deep dive into current operations to uncover inefficiencies. With a strategic approach, design and continuously refine processes to achieve standardization and heightened efficiency.
• Focus on constructing scalable and intentional workflows that are grounded in data-driven insights.
• Leverage informed feedback and keen analytical observations to ensure each process not only meets current needs but is also adaptable for future demands.
• Ensure projects are completed on time, within scope, and budget.
• Implement new projects in collaboration with the field teams.
• Analysis & Problem-Solving:
• Utilize analytical skills to break down complex problems, reason about them effectively, and build creative solutions. Maintain a pragmatic approach and a bias for action, with a low tolerance for inefficiency.
• Collaboration & Stakeholder Management:
• Work collaboratively with stakeholders and cross-functional teams to gather insights and requirements. Manage strong relationships across the company to guide decision making and process optimization efforts.
• Communication:
• Clearly communicate updates, proposals, and outcomes to all levels of the organization. Lead by example with excellent verbal and written communication skills.
• Documentation:
• Document processes meticulously to ensure clarity, consistency, and ease of onboarding for new team members.

WHAT YOU NEED

• Proven experience in process improvement and project management, preferably within a fast-paced, operational environment.
• Detailed understanding of veterinary or medical operations and workflow preferred
• Must be based out of our headquarters in White Plains, NY. In-office days are Mondays, Tuesdays, Wednesdays and Thursdays.
• Travel to hospitals to work with field teams as needed.
• Bachelor's Degree preferred.

HOW WE INVEST IN YOU

• Competitive compensation $90,000 - $110,000, and generous 401K match
• Comprehensive health and wellness benefits, and access to free therapy or counseling
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick d