Operations Manager ( Virginia Beach, Norfolk, Chesapeake, Suffolk- VA) - Utiliquest

Operations Manager ( Virginia Beach, Norfolk, Chesapeake, Suffolk- Viriginia)

Overview

This is an exciting opportunity to join the Virginia Operations Team at UtiliQuest, LLC as an Operations Manager. UtiliQuest has been a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,700 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

Meet the team

Operations Managers are held to high standards and expectations as leaders in our daily center operations. These dynamic individuals lead teams that make a positive impact in our organization. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one.  

The Operations Managerreports directly to the Director of Operations. In this role, the ideal candidate will perform work that is responsible for overall direction, coordination and evaluation of the field units. The Operations Manager will carry out leadership responsibilities in accordance with the organization’s policies and applicable laws, while managing all operational aspects of the Center.  

What you’ll do… 

Key responsibilities will include, but are not limited to:

• Provides leadership through a hands-on approach for the overall day to day operations of the Center.
• Creates and maintains good working relationships with clients, excavators and employees.
• Promotes and maintains a strong safety culture throughout the center for all employees.
• Builds and trains a team of Supervisors who are driven and understand the key performance indicators and economic engines of the business.
• Conducts daily and weekly planning meetings to ensure quality control is in place.
• Active part of the financial forecast process and budget preparation.
• Works to reduce unnecessary expenses, damages and risk for company liability in auto accidents and workers’ compensation cases. 
• Conducts performance reviews and provides regular performance feedback and development opportunities for employees.
• Observes activities to ensure compliance with government regulations and safety standards.
• Performs investigations as needed, resolves issues and concerns in partnership with other departments for resolution.
• Collaborates with company senior leadership to implement policies and administrative procedures.
• Reviews daily and weekly scorecards and communicates expectations to field techs to ensure performance metrics achieved.
• Validates and approves daily personnel time reports in UKG
• Represent the company at various damage prevention forums and community meetings
• Develops technicians and has the overall responsibility for employee engagement and morale.
• Overlook and approve day to day load management activity.
• Performs all other duties as assigned.

Who are we looking for…

Required skills for success:

• High school diploma or GED equivalency is required. 
• BS/BA degree preferred
• Two (2) or more years of management and/or supervisory experience required.
• Utility locating experience or related industry experience preferred.
• Advanced technical skills with various computer applications and experience using Microsoft Office Suite preferred
• Demonstrated ability to work efficiently with attention to detail, individually and collaboratively in a team, meet demanding deadlines in a fast-paced environment, and prioritize workflow
• Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization
• Ability to be flexible and adaptive in a fast-paced and dynamic work environment
• Exemplary communication skills with the ability to present and consult with all levels throughout financial and executive leadership
• Detail oriented with excellent organizational and multitasking skills

What we offer…

• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short and Long Term Disability
• Supplemental Life and AD&D 
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Paid Time Off and Holidays

UtiliQuest, LLC is a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Georgia to New York with over 2,700 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

To learn more about our company and benefits, please visit our websiteUtiliQuest Careers

This role will remain OPEN until filled

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.