Operations Manager - Chick-fil-A
Valparaiso, IN 46383
About the Job
An Operations Manager is responsible for ensuring that we have systems and goals in place to serve safe and great food served by kind people. He or she casts and implements our shared vision of being the best place to eat and work in Porter County. He or she will be assigned a focus in either the Back of House or Front of House operations. He or she will coach and influence the shift leads, trainers and team members to achieve their goals and make sure systems are in place to perform with excellence.
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- PTO
- 401K
- Employee Meals
- Health Insurance
Duties and Responsibilities:
Leadership
- Coach and influence shift leaders for improved work performance
- Focus on the development of all shift leaders, but will speak to the development of 1 specific shift leader as designated by direct supervisor
- 2-3 shifts per week with designated shift leader intentionally coaching and encouraging
- Coach trainers on following correct procedures and meeting service expectations
- See the entirety of the operation and encourages a one team mentality amongst Front of House and Back of House leaders and team members
- Lead a minimum of 2 shifts per week
Food Safety
- Adhere to all food safety standards
- Coach all team members on food safety standards and any new food safety processes or procedures
Speed Of Service
- Track speed of service regularly and motivates the team to achieve speed of service goals
- Create weekly commitments which align with monthly goals
- Exemplify hustle to other leaders and team members
Accuracy
- Track order accuracy score and create a plan to reach monthly goals.
- Create weekly commitments which align with monthly goals
Other duties assigned for Front of House Managers may include Hospitality, Drive Thru, and Cash Management
Other duties assigned for Back of House Managers may include Food Safety, Quality, and Inventory
Qualifications and Requirements:
Requirements:
- Available to work 35 hours per week, weekends, and 2 holidays
- Successfully maintain a great working relationship with all other leaders
- Be a part of cultivating a culture of honor, dignity, and respect
- Perform at least 1 open and 1 close per week
- Live out our Core Values every day
- If sick: As a business professional you are responsible for making the determination if you can work. Let all direct reports know who they can contact with questions. Coordinate with your direct supervisor. Find coverage/assign another shift leader.
- If the team is 3 plus people short, it is required that you are in to help cover or help find people to come in
- Be professional. Do not gossip.
- Talk up to your supervisor about issues and not down shift leads, team members, ect.
- All communications with other team members must be professional when about work or when talking about others who work at CFA Valpo
- Leadership Philosophy of being the guide not the hero
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members and Guests: Create and Maintain Eye Contact, Smile, Speak Enthusiastically!
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Here at Chick-fil-A at Valparaiso, our goal is to be the best place to eat and work in Valparaiso. Team members gain life experience that goes far beyond just serving a great product in a positive and encouraging environment. Team members are able to develop their skills, talents, and most importantly, become better people. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.