Operations Manager - Refloor

Step into Leadership as an Operations Manager in the Home Improvement Industry!

Are you a driven professional seeking a leadership role where you can make a meaningful impact? Join America’s #1 Fastest Growing Flooring Company as an Operations Manager and help us deliver top-quality results to our customers. This is an opportunity to bring your expertise in operations, leadership, and customer satisfaction to a company that values innovation, teamwork, and excellence.

As an Operations Manager, you will oversee daily operations, lead a talented team, and ensure the seamless execution of our installation and service projects. If you thrive in a fast-paced environment, excel at optimizing processes, and enjoy mentoring teams to success, we want to hear from you!

Key Responsibilities:

• Oversee Production: Manage all aspects of installation and service projects, ensuring timely delivery and superior quality.
• Lead and Develop Teams: Supervise Project, Installation, and Service Managers, fostering growth and providing training opportunities for professional development.
• Ensure Customer Satisfaction: Address service issues effectively, promote timely resolutions, and uphold the company’s commitment to five-star customer experiences.
• Drive Operational Excellence: Monitor key performance indicators, review daily reports, and implement strategies to keep the department on track.
• Cultivate Relationships: Build strong connections with customers, team members, and installers to promote trust and long-term success.

Requirements

Required Qualifications:

• 5-10 years’ experience in team management 
• Demonstrated performance in a project management position 
• Proven track record in managing cross-functional teams
• Experience in process optimization and workflow management

Preferred Experience:

• 5 years project management experience 
• Experience managing home improvement teams  
• Proficiency with CRM software and tools 
• Bachelor's degree in Business Administration or Operations Management, or related field  
• Six Sigma or Lean Management certification
• Project Management Professional (PMP) certification

Benefits

• Benefits include medical, paid vacation days & more!
• 401(k)

• Fun & friendly atmosphere with a casual dress code.

• Open-concept office, in a great location, with tons of natural light.
• We love new ideas and want to hear yours. Always!