Operations Manager - Traffic Management Center (TMC) - Gannett Fleming, Inc.

Gannett Fleming is looking for a Traffic Management Center (TMC) Operations Manager in the Nashville Department of Transportation (NDOT) office located in Nashville,TN. This is a full-time position with varying work schedules and requires being on-call 24 hours a day.

Gannett Fleming is consistently recognized for our high-quality work, but it is our culture of excellence and strong leadership that has allowed us to earn a solid reputation in the industry, delivering award-winning project solutions that build confidence, shape communities, and spark innovation.

In this role, the TMC Operations Manager will lead a team of TMC Supervisors and Traffic System Operators to keep the city and regional transportation system moving safely and efficiently through the coordinated use of Intelligent Transportation Systems (ITS), Signals, improved communications, and incident management techniques. 

This position, in cooperation with NDOT Managers, will help direct the operations of the TMC consultant staff and oversee performance to ensure compliance with the contract and to monitor overall goal attainment for the center.

Responsibilities

• This position directs the daily operations activities of the TMC in accordance with the Policies and Procedures Manual (PPM) and Concept of Operations (COO), the DOT’s protocols and policies and is responsible for the overall operations and functionality of the TMC Operations Floor.
• Ensures that TMC operations are conducted in accordance with the PPM, COO, DOT policies and industry standards.
• Leads and manages contract on-site staff to include the TMC supervisors and traffic system operators. Conducts performance reviews and corrects performance issues, when necessary.
• Responsible for ensuring that the goals and strategies of the TMC operations plan are followed.
• Conducts the day-to-day management of the TMC staff and resources including problem resolution concerning TMC operations and personnel matters.
• Maintains close communication and coordination with the ITS Network Manager, TIM Manage and the ITS Maintenance Contractor, where applicable.
• Attends meetings as directed by the NDOT to ensure appropriate intra and interagency coordination.
• Participates in periodic Traffic Incident Management (TIM) meetings, Critical Incident Reviews and other TIM activities and ensure appropriate interagency coordination.
• Responsible to coordinate or assist with the TMC public relations activities such as the TMC marketing efforts & TMC tours and presentations.
• Prepares monthly reports of personnel performance measures for operators and supervisors as defined in the PPM and COO.
• Identifies measures of effectiveness for the TMC in terms of efficiency and effectiveness in providing transportation management, traveler information and incident management. Prepares monthly, quarterly and annual reports on the performance of the system based on these measures of effectiveness as outlined in the PPM.
• Responsible to ensure that changes in the PPM are documented and communicated efficiently to the Traffic Operations Staff.
• Responsible for the development and modification of training materials and the update of the training to conform to updates in the PPM and COO or because of system and employee performance analysis.
• Responsible for the training of all operators and certification process documentation.
• Writes or oversees the writing of technical documents for the TMC including but not limited to, TMC PPM, QRG and training manuals.
• Ensures full staff coverage of TMC operations.
• Ensures Monthly invoices are reviewed, submitted, and approved for submission to NDOT
• Other duties as assigned

Minimum Qualifications 

• Associates Degree in Public Administration, Emergency Management, Criminal Justice, Engineering or work history equivalent; Bachelor’s degree preferred
• Minimum of Three (3) total years of experience in TMC operations, as a Traffic Systems Operator, TMC Supervisor and/or TMC Assistant Manager.
• Traffic Signal/ Arterial Management experience preferred
• Previous experience managing people and knowledge of key management concepts
• Prior knowledge of Traffic Monitoring Software and related systems and ITS principles.
• Skills in leadership, interpersonal relationships and ability to work well within a group.
• Ability to clearly communicate technical information in non-technical language verbally and in writing.
• Ability and willingness to work alternate work schedules and be "on-call" 24 hours/day.
• Skills in the use of arterial and interstate management and ATMS applications.
• Ability to write reports, and correspondence.
• Ability to coordinate real time activities and priorities.

Additional Notes
Generally indoor controlled-climate work environment. Occasional field trips or site visits may be required. Must be able to sit or stand for extended periods of time. Must be able to independently travel and be physically present at the TMC.

At Gannett Fleming, we believe in improving the lives of the people we serve. We believe in innovation and social responsibility. We believe in the diversity of our team and the creative solutions they provide. We believe in embracing change and emerging technologies while maintaining an unmatched standard of quality. We believe in creating an environment where employees can thrive at home and at work. We believe in engaging our employees, building lasting relationships with our clients, and, in turn, making a difference in the world.

We offer a comprehensive benefits program, which includes medical, dental, vision and life insurance, our tax-deferred 401 (K) savings plan, and the opportunity to incentive compensation for eligible positions. We are committed to your personal growth and professional development, so we offer tuition reimbursement, access to internal and external training programs and support active participation in professional organizations.

Gannett Fleming is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. 

Unsolicited resumes from third party agencies will be considered the property of Gannett Fleming

Location: Nashville, TN

Core Business Hours: Varying work schedules; on-call 24 hours a day.
Employment Status: Full-Time 

Internal Requisition ID: 2024-10983 

Salary Range: $83,200 - $93,600 USD

Salary dependent upon experience and geographic location

#LI-DNI

#LI-DNP