Operations Manager - Made by Meg Catering
Torrance, CA 90504
About the Job
MBM Hospitality is a busy catering company located in Torrance, Ca offering full-service catering for special events, weddings, corporate events all over Los Angeles and Orange County. We are looking for an experienced Operations Manager to oversee the catering production and ready to grow with our company at our Headquarters! The ideal candidate is a true leader, has a keen eye to details, would excel in a fast-paced environment, reliable, work well on a team, positive attitude, possess a high sense of professionalism & urgency.
The Catering Operations Manager is responsible for overseeing the successful execution of all events and catering functions. This role involves managing the Operations Team, coordinating logistics, and ensuring exceptional service delivery and client satisfaction. The manager will lead communications across vendors, sales, operational and culinary teams, develop operational schedules, manage inventory, and oversee the catering fleet, all while fostering a collaborative environment and maintaining high standards of service.
Catering Operations Manager Job Duties:
• Manage, plan, coordinate, and successfully execute the entire production of each scheduled catering event
• Oversee the Catering Pack Out & Load Out for each event including quality & quantity check of food, equipment, & front of house in its proper allocated van according to the event worksheet & departure schedule
• Oversee and maintain the Departure Schedule, allocating proper support for each scheduled catering event to include accurate notes on drivers, departure time, fleet distribution, all vendor pick-ups/deliveries
• Assisting Event Staff & Drivers during load out & unloading, providing proper instructions with an understanding of driver badge access areas.
• Oversee that each driver is provided with their load out protocol prior to each event.
• Managing Operations Admin and oversee that all Orders such as desserts, bread, specialty food items, additional vehicles needed such as U-Hauls, event trash pick-ups, if needed at events, or special rental request and/or will call pick-ups according to the event worksheet and in collaboration with the Sales Team
• Updating worksheet with information pertaining to specialty orders, van/driver details, and special rental requests
• Thoroughly review details on event worksheet menus including ingredients, dietary restrictions, protein cuts/temperatures, total kitchen counts to ensure accuracy and guest satisfaction
• Supporting Kitchen/Operations/Sales Team as needed such as coordinating shopping, deliveries, fleet management, inventory management of food/beverage, assist with Tastings, and delegating tasks & assignments to Operation Associates
• Work alongside Executive Chef & Prep Cooks ensuring prep sheets are accurate and all ingredients and food items are counted for accuracy
• Work in collaboration with Executive Chef to manage US Foods, Worldwide Produce, and other purveyor to ensure all food inventory (ex. Seafood, accurate quantities, proteins, produce) are ordered in a timely manner
• Maintaining inventory levels: Keeping track of the quantity and cost of ingredients and other products
• Storing food properly: Making sure food items are stored at the correct temperature
• Comply with nutrition and sanitation guidelines, ensuring Kitchen meets OSHA Kitchen Regulations
Leadership & People Management:
• Point of contact and a liaison with executive teams, other Departments & On-Site Team
• Communicate to all departments, providing guidance to Operations Team and insights to the executive team
• Lead, supervise, delegate tasks, offering support and feedback to Operations Associates
• Overseeing productivity and efficiency levels and ensuring Operations Associates are meeting expectations, deadlines in a timely manner, addressing concerns and providing feedback as needed
• Ensuring the Operations Team are in compliance with company policies and procedures, including meal breaks & attendance.
• Special Operations Projects: Performs other duties as assigned by leadership team.
Qualifications / Required Skills:
• Upholding the mission, vision and values of the company
• Knowledge of health and safety rules in a kitchen/warehouse
• Must have current Food Handler Certificate
• Must have 3-5 year's experience working in hospitality/kitchen/restaurant and/or catering
• Ability to lead and inspire a team and can maintain positivity under pressure
• Strong financial understanding and demonstrable budgetary control and results orientated
• Excellent critical thinking skills, able to identify and solve problems, and make decisions that benefit the company and department
• Strong communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally towards company goals
• Aptitude for team leadership to positively influence others to work towards a solution
• Ability to take constructive feedback and make adjustments and changes as needed
• Ability to handle sensitive and confidential information
• Excellent organizational skills with a keen eye to attention to detail
• Very good physical condition and endurance with the ability to be on your feet for long hours and lift of up to 50lbs-100lbs
• Punctual, comes to work on time, has reliable attendance and possess a good attitude
• Must have open availability Monday - Sunday and ready to work based on business needs
• Must have reliable transportation and good driving record
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Family Meal Tue-Thur
- Pay: $27-$29 an Hour, based on Experience, Non Exempt
Job Type: Fulltime
Schedule: 8 hour shift, 40 Hours a Week, 5 Days a week
Work location: On-site
Made by Meg is not just a catering company, but a practice in hospitality. We love our clients and have a deep respect for what they are trying to achieve with their event.