Operations Manager - Sonesta

Job Description Summary Operations Manager is an important role to the hotel success. This is a managerial role that requires leadership skills and flexibility to support a number of areas in the hotel including Housekeeping and Front Desk. Will be required to work mornings, evening, weekends, and holidays Job Description Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information. Responsible for the supervision of the security of cash, credit card transactions, and guest information. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Respond to guest complaints or concerns in a prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties. Assist with scheduling and room cleaning assignments to ensure proper coverage. Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies. Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order. Manage procedures of lost and found items. Perform other duties as assigned. Ensure compliance with federal, state and local laws regarding health and safety services. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. Two years of previous hotel experience required. Previous experience in managing a unionized workforce. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Annual Compensation Range: $68,000 - $73,000 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.