Operations Manager - Better Talent

COMPANY OVERVIEW:

Lead Dynamic Operations for Unique Vacation Rentals | Operations Manager

Digs Vacation Rentals is more than a property management company—we curate unique experiences on California’s Central Coast. Our territory spans 70 miles north to south from Lake Nacimiento to Nipomo and 50 miles east to west from Whitley Gardens to the Pacific Ocean. In our collection, you’ll find a wide range of properties, from cozy treehouses to luxurious resort-style estates where nature and luxury collide. We pride ourselves on personal service, making every guest feel at home and every team member valued.

Together, we can make even bigger waves in the ever-evolving world of vacation rentals on California's beautiful Central Coast.

POSITION SUMMARY:

Step into a role that allows you to lead and innovate daily while working on the stunning California Central Coast.

We are seeking a highly organized and results-driven Operations Manager to join our growing team. As an industry leader, we need a dynamic individual to ensure smooth day-to-day operations and deliver exceptional guest experiences across our diverse property portfolio.

As Operations Manager, you’ll drive operational success, constantly seek ways to improve, streamline processes, and elevate guest experiences. Your day-to-day responsibilities will include managing our housekeeping and maintenance scheduling, staff training, and documentation processing using our advanced property management software and extensive tech stack. This position works closely alongside our CEO, providing you with the unique opportunity to learn and grow in a progressive environment. 

Are you the right fit?

Say “yes” to this role if you enjoy working in a fast-paced environment and excel at multitasking. You’re well suited for the job if you’re someone with experience in hospitality management or vacation rental operations, capable of wearing many hats throughout the day. 

If you’re a strong leader who can troubleshoot and problem-solve with the ability to keep a steady hand under pressure - we look forward to hearing from you. 

Start your application process today and become an important part of the team.

RESPONSIBILITIES:

• Take the lead in daily and weekly operations meetings, collaborating directly with the CEO to drive performance and strategic growth
• Manage a dynamic team of field and office staff to ensure all guest experiences are seamless
• Create efficient staff schedules for optimal coverage during days, nights, and weekends
• Solve IT and maintenance issues promptly and efficiently
• Maintain our extensive tech stack (Track, Breezeway, Asana, etc.) to ensure smooth operations
• Train new staff members and create clear documentation of processes
• Continuously monitor industry trends and innovations to keep Digs Vacation Rentals ahead of the curve
• Ensure all homes are guest-ready and resolve any issues quickly to maintain a 5-star rating

QUALIFICATIONS:

• 2-3 years operations management in the same or related industry, preferably Hotel experience
• 2-5 years of direct experience in customer service
• Tech-savvy and comfortable with programs such as Dropbox, Asana, and Breezeway
• Strong problem-solving abilities and an even-tempered disposition in stressful situations
• Ability to manage multiple tasks at once and lead teams efficiently
• Bachelor’s degree in a relevant field
• Able to lift up to 40lbs.

COMPENSATION & BENEFITS:

Annual Salary: $60,000- $70,000

Bonus: We offer an annual bonus that varies based on the year's success.

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule: Must be willing to work Monday through Friday during regular business hours as well as evenings and weekends as needed.