Operations Manager - PrideStaff

Job Summary:

The Operations  Manager ensures that the clients of the Division receive outstanding customer service in accordance with client service order agreements and our policies and procedures. The position oversees all matters related to customer service, claim processing and data delivery, while ensuring that the division staff functions at the highest performance level possible. The position also supports and participates in company efforts for client retention and satisfaction, new sales, and company profitability.

Duties/Responsibilities:

• Establish and maintain client relationships to ensure client and company goals, objectives, and needs are being met. Participate in all on-site client meetings and visit clients off-site when necessary.
• Review and maintain pre-determined, acceptable claim processing performance.
• This encompasses quality control, turnaround requirements, staffing, and cost vs. revenue ratios.
• Manage and motivate PSG supervisory staff to meet company objectives.
• Meet with supervisory staff on regular basis to establish goals and conduct follow-up.
• Complete and conduct scheduled performance appraisals with supervisory staff and make salary increase recommendations.

Job Description

• Work with General Manager and Human Resources to maintain adequate staffing
• levels and to ensure divisional staff is following company policies and procedures.
• Facilitate and implement on-going training of division staff and supervisors to
• maintain and increase performance levels and to improve customer service.
• Work directly with IT staff to develop new reports, processes and tools as defined by clients and internal demands.
• Facilitate needs assessment meetings for transitioning new accounts. 
• Ensure supervisors address disciplinary and/or performance problems according to company policy.  
• Provide assistance and/or guidance in conjunction with HR as needed.    
• Respond to and resolve employee relation issues expressed by team members.
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level and to continue working for the company.
• Evaluate, identify and address reasons for employee turnover within work groups.
• Oversee all accounting and banking issues. Resolve client, bank, or company issues or problems. Review and implement accounting processes based on new requirements and technical advances. 
• Sign processed checks. Work with client’s finance departments to establish funding arrangements. Provide information to clients for funding and purchase orders requirements.
• This includes reviewing all pricing requests from Sales, providing division labor costs and assisting in the establishment of the necessary return rate.
• Attend presentations, meetings, and conference calls with Sales/Account Management when necessary.
• Provide possible sales leads from the Division to Sales personnel.
• Provide initial forecast of labor and billing for Division.
• Review all service orders and revisions prior to release to determine that client needs are being met and that the company is adequately compensated for products and services provided.
• Provide vendor cost and expense forecasting for clients upon request. Ensure that appropriate staff members understand all service requirements.
• Review and recommend salary compensation of staff associated with hiring decisions, scheduled appraisals, and staff promotions.
• Review compensation of staff for appraisals, hiring, promotions, etc.
• Review all staff appraisals with department supervisors to ensure consistency, quality, performance, and staff advancement issues are addressed.
• Answer all questions from billing department to complete monthly invoicing.
• Answer all billing questions from clients. Review all time and material and top account worksheets prior to release.
• Review all audits and quality checks performed by Quality Control.
• Oversee all projects performed by Quality Control and implement changes as necessary based on recommendations.

Compensation / Pay Rate (Up to): $85,000.00 - $10,000.00 Per Year