Operations Manager - A Place At Home – Somerville

A Place At Home is a leading provider of home care services, committed to delivering exceptional care to our clients and creating a supportive environment for caregivers. We are seeking an experienced and detail-oriented Office Manager to join our team and oversee daily operations. This is an on-site poistion. It is not hybrid or remote.

Key Responsibilities:

Job Summary:
The Office Manager is responsible for ensuring the smooth and efficient functioning of our home care agency’s administrative operations. This role requires a proactive individual with strong organizational skills, attention to detail, and a passion for supporting both clients and staff. The ideal candidate will have a strong HR background a minimum of two years of experience as an Office Manager, preferably in the healthcare or home care industry. 

Key Responsibilities:

• Administrative Oversight: Manage the day-to-day administrative operations of the office, ensuring efficient workflows and adherence to agency policies.
• HR Coordination and Compliance:
  • Ensure caregiver files are complete and comply with state and federal regulations.
  • Stay current on regulatory requirements and update policies as needed.
  • Coordinate with the recruiter to streamline hiring processes, including in-person interviews and physical file assembly.
  • Conduct orientations and ensure they reflect the company’s mission, vision, and values.
  • Regularly review and update the employee handbook to ensure it aligns with company standards and compliance requirements.
• Caregiver Support:
  • Work closely with the scheduler to ensure shifts are covered.
  • Collaborate on caregiver retention strategies to maintain a motivated and engaged team.
  • Coordinate ongoing training and development programs to enhance caregiver skills and satisfaction.
• Client Engagement:
  • Conduct client intakes and address concerns to ensure client satisfaction and retention.
  • Assist with quality assurance efforts, including being part of the Quality Assurance Committee.
• Financial Management: Oversee office budgets, manage expenses, and assist with cost-saving initiatives.
• Team Collaboration: Support the owner/operator in marketing and operational tasks. Facilitate team meetings and promote a collaborative office culture.

Qualifications:

• Minimum of 2 years of experience as an Office Manager, preferably in home care or a related healthcare field.
• Strong knowledge of HR policies, compliance, and state regulations related to home care services.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in office software, including Microsoft Office Suite and scheduling systems.
• Demonstrated ability to lead, mentor, and motivate a team.
• Bilingual, English Spanish. Preferred but not required
• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (preferred but not required).

Compensation and Benefits:

• Competitive salary commensurate with experience.
• Revenue Based Bonus Structure.
• Paid time off, and professional development opportunities.
• 401K
• Opportunity to grow within a supportive and dynamic team environment.