Operations Manager at Oak Manor Inc

The Business Office Manager supports the Administrator and is part of the leadership team responsible for: supervising Administrative Assistant & Receptionists, bookkeeping including accounts receivable, accounts payable, payroll, maintenance of software systems and proper records and assisting with human resource functions.

The Business Office Manager sets the tone for the front office and reception area and is responsible for important communications to residents, families, employees, vendors and guests. The Business Office Manager's role is important because communication is key to good relationships. Communication and organization of resident, employee and vendor records including accurate timely resident billing is the responsibility of the Business Office Manager.

The Business Office Manager is an active leadership team member and is a participant in creating connections in the lives of residents, team members and others.

Acts as an Office Manager including:

Responsible for office supply and equipment orders per budget and needs of the Community following the purchasing procedures.

Administrative tasks in the absence of receptionist or at the request of Administrator.

Acts as Community Bookkeeper including:

Responsible for Accounts Receivable (A/R) such as occupancy reports, billing residents and ensuring resident and employee timely collections and reporting.

Responsible for Accounts Payable (A/P) working collaborative with the leadership team in working with the Community monthly budget, proper coding, reporting and approving payments of expenses per policy and the accounting software used.

Acts as a record keeper for resident business records including signed residency agreements, legal representative documentation, resident rate schedules (specific to each resident to ensure rate increases are applied timely), resident orientation and training records (resident rights, resident guidebook, emergency procedures, etc.)

Be familiar with all Community software to the degree of necessary use and routine auditing (ensuring software is being used effectively to help meet goals). Attends software trainings to help ensure adequacy. Includes software for the following:

1. PointClickCare
2. Document Manager
3. TMHP

Assist with investigations involving employees or residents per policy and at the direction of the Administrator

Assists in regulatory compliance including assisting with immediate plan of correction per policy

Demonstrate an interest in team members and participate in recognizing standards of excellence and in the development of growth plans for interested team members.

To perform other duties that may be set forth by the management company or specified by the Community Administrator or Insight President, completing all assigned duties which may change from time to time according to resident's needs, staffing levels and working circumstances.

Qualifications

1. Must pass criminal history screening.
2. Sincere interest in providing quality and innovative care for seniors.
3. Ability to understand the policies and procedures of the Community including emergency plans.
4. Follow mandatory reporting requirements and Resident Rights.
5. Ability to work as part of a team.
6. Have adequate education, relevant training, or experience to provide for the needs of the residents
7. Comply with the pre-employment requirements pursuant to the Employee Abuse Registry

If driving for company purposes, copies of a valid Texas driver's license with the appropriate classification for the vehicle that is used to transport residents and documentation of training in transportation safety for the elderly and disabled including safe vehicle operation, proof of insurance and documentation of a clean driving record.

Additionally:

• Must have experience in Business Office Manager Experience in Skilled Nursing Experience
• Knowledge specific to to Texas Nursing Home Medicaid, Traditional Medicare, Medicare Advantage Plans.
• High school diploma or equivalent required and additional education or training preferred.
• At least 2 years' experience in office management and bookkeeping experience.
• General HR knowledge preferred.
• Excellent computer skills including a high degree of proficiency in Microsoft Excel, Google, Dropbox, and accounting software.
• Familiarity with human resource.

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