Operations Manager - Penhall Company Inc.

Position Description

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of a branch. This role focuses on the logistical and operational aspects of branch management, ensuring smooth coordination of personnel, equipment, and materials for job sites. The Operations Manager works closely with dispatch teams to ensure that employees and equipment are deployed on time, trucks are properly loaded, and job site operations begin on schedule. This role also emphasizes maintaining operational efficiency and improving employee productivity all while ensuring a safe working environment and proper training for all branch field employees.

Duties and Responsibilities:

• Coordinate and manage the dispatch of employees, equipment, and

materials to job sites.

• Ensure that trucks are loaded with the necessary tools, materials, and

equipment for each job.

• Monitor daily job assignments and work schedules to ensure

employees arrive at job sites on time and jobs are completed

efficiently.

• Communicate with Account Managers and Superintendents to track

job progress and adjust operations as needed.

• Oversee the return of equipment, ensure proper inventory

management, and verify job completion reports.

• Manage the scheduling of employees and equipment to ensure

optimal utilization of resources.

• Work closely with the Branch Manager to forecast equipment needs

and coordinate repairs or maintenance.

• Ensure compliance with all safety regulations and procedures,

including equipment handling and transport.

• Supervise, train, and mentor operations staff, including drivers,

dispatchers, and laborers.

• Utilize servant leadership principles to foster a positive work

environment that emphasizes teamwork, accountability, and personal

growth.

• Conduct regular performance evaluations and provide feedback to

encourage employee development.

• Assist with workforce planning, including recruitment and scheduling

of staff based on operational needs.

• Serve as the operational point of contact for customers, addressing any

scheduling or on-site concerns promptly and effectively.

• Ensure that jobs are completed according to customer expectations,

maintaining a focus on safety, quality and timeliness.

• Work with the Branch Manager to identify areas for operational

improvements to enhance customer satisfaction.

• Assist with managing the operational budget, ensuring that resources

are used efficiently.

• Monitor operational costs, including labor, fuel, and equipment

maintenance, to ensure they stay within budgetary guidelines.

• Collaborate with the Branch Manager on strategies for cost reduction

and operational efficiency.

• Enforce company policies and ensure compliance with all relevant

regulations, including OSHA standards.

• Conduct regular safety inspections and ensure all team members are

trained on and adhere to safety protocols.

• Investigate and address any operational or safety incidents,

implementing corrective actions where necessary.

• And other duties as assigned by your manager.

Position Requirements

Required Skills and Abilities:

• Strong organizational and time management skills.

• Excellent leadership and team-building abilities.

• Effective verbal and written communication skills.

• Problem-solving and critical thinking skills.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and Vista.

• Familiarity with fleet management and scheduling tools.

• Strong focus on safety and compliance.

• OSHA 30 hour training completed within the last five years.

Essential Core Competencies:

• Operational Efficiency: Demonstrated ability to manage day-to-day

operations and optimize resource usage.

• Leadership: Proven ability to lead and develop teams with a focus on

servant leadership.

• Customer Focus: Commitment to providing excellent service and

resolving issues to meet customer needs.

• Time Management: Skilled at managing multiple tasks and schedules,

ensuring timely execution of all operational activities.

• Attention to Detail: Ensures accuracy in scheduling, dispatch, and

equipment management.

• Safety Conscious: Proactively enforces safety standards and promotes

a safety-first culture.

• Resourcefulness: Securing and deploying resources effectively and

efficiently.

• Action Orientated: Taking on new opportunities and tough challenges

with a sense of urgency, high energy, and enthusiasm.

Education and Experience:

• Associate’s degree in business or logistics preferred; equivalent work

experience required.

• At least 3-5 years of experience in operations management, preferably

within the construction or related industry.

• Experience with employee supervision and development.

• Familiarity with transportation and logistics coordination.

Physical Requirements:

• Ability to lift up to 50 pounds at times.

• Prolonged periods of standing, walking, or sitting.

• Must be able to navigate job sites, including rough or uneven terrain.

• May require occasional travel to job sites or other locations.

Position Instructions

Penhall Company has been shaping the future of concrete services for over 65 years. As the nation’s leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise—we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.

Equal Opportunity Information

Legal Disclaimer:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Penhall Company  is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a)) 

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.