Operations Manager - Heritage Health Network

Heritage Health Network (HHN) is a pioneering healthcare organization dedicated to enhancing the health and wellness of vulnerable populations in Los Angeles, Riverside, and San Bernardino counties. We deliver high-touch, person-centered services by providing Enhanced Care Management (ECM) to individuals at risk of hospitalization, supporting birth equity, and assisting those at risk of or living with limb loss.

Role Overview:

Heritage Health Network is seeking a dynamic and experienced Operations Manager to lead our healthcare practice's administrative and operational management. In this pivotal mid-level management role, you will coordinate daily operations, supervise staff, ensure compliance with health plan requirements, and contribute to business growth. You will collaborate with medical health plans and clinical staff to ensure accurate documentation and seamless patient care.

Requirements

Key Responsibilities:

• Administrative Management:
  
• Coordinate daily administrative operations to optimize workflow and ensure quality care.
  
• Develop and enforce office policies and procedures.
  
• Supervise administrative staff and ensure accurate billing processes.
  
• Staff Supervision and Development:
  
• Recruitment, training, and mentorship of staff members.
  
• Conduct performance evaluations and foster a collaborative work environment.
  
• Overseas Team Management: Train, supervise, and manage the performance of an overseas team.
  
• Financial Management:
  
• Implement strategies to optimize revenue generation.
  
• Coordinate billing processes and collections.
  
• Regulatory Compliance:
  
• Ensure compliance with healthcare laws, regulations, and health plan requirements.
  
• Conduct regular audits to identify compliance risks and opportunities for improvement.
  
• Ensure proper documentation on claims to meet health plan guidelines.
  
• Patient Relations:
  
• Develop patient engagement initiatives and coordinate outreach activities.
  
• Collaborate with clinical staff to ensure seamless patient care.
  
• Business Development, Operations, Facilities/Property Management, and Marketing:
  
• Identify opportunities for business growth and development.
  
• Develop and implement marketing strategies to attract new patients.
  
• Track and analyze marketing metrics to optimize efforts.
  
• Manage business tenants, facilities, buildings, and property.
  
• Workflow Optimization:
  
• Establish workflows and ensure efficient administrative processes.
  
• Implement Lean and Six Sigma principles to streamline operations and enhance productivity.
  
• Monitor and refine processes to maintain high standards of care and service.
  

Qualifications:

• A combination of relevant experience and/or education (open to both).
  
• Previous experience in medical practice management is required.
  
• Strong knowledge of healthcare laws, health plan requirements, and regulations.
  
• Familiarity with Lean and Six Sigma methodologies is a plus.
  
• Excellent leadership, communication, and interpersonal skills.
  
• Proven ability to manage budgets and optimize revenue generation.
  
• Strong analytical and problem-solving skills.
  
• Project Management Experience is a plus
  

Benefits

• Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
  
• Sick Time and Paid time off.
  
• Paid Holidays
  
• Work Flexibility: Opportunity to work from home several days a week.
  
• Compensation and Incentives: Competitive salary with annual merit increases
  
• Quarterly Bonus opportunities
  
• Career Development: Opportunities for career advancement and professional development
  

Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance patient and employee experiences. Join us in making a lasting impact on community health.

Key Responsibilities: Community Liaison: Serve as a key connection between HHN and the community, enhancing access to healthcare services and resources. Outreach and Engagement: Conduct proactive outreach activities to raise health education and awareness within the community. Healthcare Navigation: Assist members in navigating the healthcare system, ensuring they understand their care plans and steps needed for recovery and well-being. Emotional and Social Support: Provide crucial emotional and social support to clients and their families, especially in hospital or home settings post-amputation. Gap Identification and Solutions: Collaborate with the ECM team to identify gaps in care and develop solutions to address these gaps. Resource Facilitation: Facilitate connections to community resources, including social, educational, and financial assistance programs. Caseload Management: Manage a caseload of 60-75 members, meeting them in the community or at their place of preference. Documentation: Accurately document the dates, time, and nature of services provided to members, integrating this information into the member’s medical record. Plan of Care Participation: Participate in the development of care plans in collaboration with the member’s care team and licensed providers. Qualifications: Lived Experience: Must have lived experience that aligns with and provides a connection to the members served. This can include experiences related to incarceration, military service, pregnancy and birth, disability, foster system placement, homelessness, mental health conditions, substance use, or being a survivor of domestic violence or exploitation. Cultural Competence: Shared race, ethnicity, sexual orientation, gender identity, language, or cultural background with the community served is highly valued. Passion for Service: Demonstrated passion for community service and healthcare, particularly focusing on vulnerable populations. Communication Skills: Exceptional communication and interpersonal skills, capable of engaging effectively with diverse groups. Organizational Skills: Strong organizational abilities, with the capacity to work independently and as part of a multidisciplinary team. Community Knowledge: In-depth knowledge of local community health needs, resources, and cultural nuances. Experience: Previous experience in community health work, social work, or a related field is preferred but not required. Bilingual Skills: Bilingual abilities are highly valued to better serve our diverse community. Mobility: Must be willing and able to travel within Riverside and San Bernardino counties for home visits and community engagement activities.