Operations Manager - CCMC

Do you thrive on helping others grow professionally? Are you looking for a company that values its employees?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Operations Manager will serve as an integral part of the leadership of the community and will have significant interaction with the community’s Board of Directors and homeowners. They will play a crucial role in executing our company’s purpose statement: We build community by bringing people together in the neighborhoods where they live and, in the offices, where we work. Simply put, we create experiences that connect people.

What you’ll accomplish:

• Support the Community Manager in the daily business operations and upholding the community standards as required by the governing documents, the CCMC management contract, and applicable laws
• Provide oversight of projects as directed by the Community Manager, acting as liaison to service contractors and vendors
• Board and Committee meeting attendance
• Oversight of certain site staff and grounds services teams
• Maintains all association records as required by the governing documents, federal and state law and CCMC protocol
• Oversee daily office functions ensuring that the needs and requests of the residents are dealt with in a timely and professional manner
• Recruits, hires and evaluates potential employees
• Coordinate pre-employment, new hire and separation paperwork for all on-site personnel
• Works with division accounting department to ensure proper documentation of contracts, invoices and other expenses
• Assist the Community Manager with developing and administration of the annual operating and reserve budgets
• Provides monthly report documenting inspection results
• Establish and implement a preventative maintenance schedule and maintains records of planned service
• Prepares bid specifications and makes recommendations for the award of contracts
• Provide initial response to calls for service from staff, assess maintenance needs, and take corrective action or route work orders to the appropriate contractor or staff
• Maintain records pertaining to maintenance of facilities and grounds, equipment/asset warranty, and service information

What we’re looking for:

• Three years of proven career advancement in a professional business environment
• Two years of community management/supervisory experience (preferred)
• Associate’s or Bachelor’s degree or equivalent experience
• Project Management experienced (preferred)
• Attention to detail and a customer focused attitude
• Ability to multi-task on a variety of levels with the utmost of focus and professionalism
• Knowledge of community association management principles, procedures, and standards
• CAI credential of CMCA designation with the ability to obtain the AMS designation
• Be able to work longer than an eight-hour day or a forty-hour week; must be able to respond to after-hours emergencies as necessary
• Have a valid driver’s license and current vehicle liability insurance
• CAM license preferred (Required in Florida, Georgia and Nevada within 90 days of hire)
• Familiarity with Health and Safety best practices (preferred)

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify People Operations immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email talent@ccmcnet.com so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and educational assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!