Operations Manager Reconditioning Center - Dent Wizard
Minneapolis, MN
About the Job
Reconditioning Supervisor / Fixed Operations Manager
The Reconditioning Supervisor reports to a Production Manager and leads and supports a committed team of Technicians tasked with providing paint, paint-less dent removal, wheel and detail services. The position builds a team of expert Technicians, on-boards new team members, drives workflows, coordinates with vendors, directs the development of Technicians, and addresses performance issues. This role will cross-train as a Mechanical Supervisor.
Essential Duties and Responsibilities
- Communicates daily with Production Manager on staffing needs
- Meets daily and weekly production targets
- Resolves internal and external customer concerns in a quick, efficient, and friendly manner
- Controls the flow of vehicles through the reconditioning process
- Ensures Technician efficiency levels and RQC fails or cosmetic reworks meet or exceed expected Company targets
- Motivates Technicians/reconditioning vendors through communication and shoulder-to-shoulder work when needed
- Assigns workflow for Technicians based on skills and strengths
- Develops and maintains strong relationships with cosmetic vendors through open dialogue and feedback
- Approves labor and cosmetic costs based on set approval tier
- Delegates technical, operational, and personnel tasks as necessary
- Participates in and endorses all Dent Wizard training initiatives
- Manages the job performance and career progression of assigned workgroup in consort with Corporate Training and Human Resource teams
- Creates and maintains a safe, clean, positive and supportive work environment in compliance with all federal health and safety, regulatory, and legal requirements
- Oversees the safety, usability, and maintenance of shop tools and equipment
- Complies with and answers questions about Dent Wizard’s policies, procedures, and protocols
- Other duties as assigned
Required Qualifications
- Minimum 3 years of experience managing in either an automotive or lean manufacturing environment
- Demonstrated ability to develop and maintain positive and productive relationships
- Credible and persuasive communicator and active listener
- Excellent presentation skills
- Must have a firm understanding of financial results and material costs
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Flexible, positive, coaching style
- Computer proficiency
Preferred Qualifications
Associate’s/Vocational/Technical degree preferred but not required
Advanced training or specialization in any of the services above
Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. Base Pay Range: $75,000 - $85,000. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
Apply Now!!!
Source : Dent Wizard