Operations Manager - Flora-Bama
Pensacola, FL 32507
About the Job
The Operations Manager will focus on increasing the strength of the management team and effectively collaborating across all departments; both of which will directly relate to increasing the success of the business.
Key Accountabilities:
- Maintain a strong presence in the business. Ensure the proper execution of operational, safety, and sanitation standards. Hold individuals across the team accountable.
- Establish and maintain daily operating circumstances that optimize revenue generation by creating best-in-class guest experiences.
- Work with all departments to mitigate liabilities for patrons, employees, and musicians.
- Seek out and establish constant efforts to reduce operational costs without creating liabilities.
- Manage to guest expectations and experiences in an effort to produce 95% 4 and 5-star reviews
- Nurture a positive culture across the team. Design and execute a plan to develop night managers professionally. Push them to operate at the highest level.
- Ensure cash accountability across all operations and integrity across all employees.
General Responsibilities:
- Responsible for training and developing all PM Shift managers and hourly personnel in all operations departments.
- Review and approve the weekly schedule for all PM Shift MODs (Manager on Duty) that speaks to double and triple coverage when needed and minimizes unnecessary costs.
- Actively manage performance across the team through the Business Management Tools. Maintain them daily/weekly/monthly.
- Execute weekly coaching sessions and monthly evaluations with all members of the PM operations team.
- Create and manage a MOD checklist for night shift operations that articulates every detail needed for managing operational excellence and guest expectations.
- Create systems for educating bar staff that result in product continuity, operational efficiency, speed of service, and optimum guest experiences.
- Work with the Customer Service Manager to ensure that staff members keep the facility extremely clean, mitigate liabilities effectively, keep patrons safe, and support all special events proficiently.
- Establish and enforce up-to-date SOPs for all positions in operations.
- Cultivate positive cultural development in conjunction with the Human Resources Director.
- Schedule weekly to minimize abuse and determine programming efficiency.
- Direct the integration of any new technologies relevant to operations.
Schedule Requirements:
- This is a full-time position that will require your presence on-site, on weekends and major holidays.
- The position requires a demanding schedule: on-site presence 6 nights a week during peak season
(50-65 hrs a week/ March to October). On-site presence is required during peak evening business hours (7 pm-3 am). Days and hours can fluctuate based on the needs of the business.
- During the off-season the schedule remains demanding: the position requires on-site presence 5 nights a week (40hrs a week/from November to February). On-site presence is required during evening peak business hours (5 pm-CLOSE). Days and hours can fluctuate based on the needs of the business
- Required to work major holidays /weekends/ and special events throughout the year.
- Position requires digital connectivity and monitoring business tools while not on-premise.
Physical Demands:
- Be able to work in a standing position for long periods of time
- Able to reach, bend, stoop, and frequently lift up to 35 lbs. and occasionally lift/move 50 lbs.
- Capable of working in extremely hot or cold environments
Qualifications and Requirements:
- At least five years of high-volume, hospitality management experience
- Experience and track record of operating profitable existing business operations as well as startups
- Strong leadership, team building, and communication skills
- Basic business math and financial knowledge
- Effective analytical and decision-making skills
- Proficiency in MS Word, PowerPoint, Excel & Outlook & Google
- Must possess knowledge of business and management principles, planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
Preferred Qualifications:
- Bachelor's degree in Business, Finance, Culinary Arts, or Hospitality
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Source : Flora-Bama