Operations Manager, Patient Transport - Healthcare - Hospital Housekeeping Systems LLC

Salary $55,000 - $60,000

We are looking for a detailed-oriented, proactive, and quality-driven Transport Manager to serve as part of our patient transport team. If your skills match these, we encourage you to apply.

The Patient Transport Manager is responsible for independently managing patient transportation, valet services, concierge services, and courtesy cart services while administering HHS programs to maintain high standards of efficiency, safety, and patient and customer satisfaction. He/she is passionate about self-development and the development of others.

HHS Patient Transport & Valet Services: Moving patients throughout the hospital is a vital component of day-to-day operations. We approach patient transportation and valet services with a focus on safety and hospitality and use proprietary BedWatch Transport Control to increase operational efficiency and minimize unnecessary downtime.

We provide the necessary training and appropriate tools to help you grow and earn the opportunity to advance into a director role. If you are willing to work hard, lead with intention, and hold yourself accountable for your results, you’ll be successful with HHS.

Military-experienced candidates are encouraged to apply.

Responsibilities:

• Responsible for the daily coordination and movement of hospital patients and visitor vehicles.
• Recruit, interview, hire and develop team member’s performance providing regular and timely assessment.
• Ensure compliance with health, safety, The Joint Commission, OSHA, and industry regulatory agencies.
• Execute and maintain daily quality control systems.
• Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction.
• Collaborate with hospital administration and other departments to provide world-class service.
• Monitor and maintain operating budgets such as payroll, supplies, equipment, and hospital budgets.
• Create weekly schedules for the workforce.
• Conduct daily team meetings to discuss operational and safety goals.
• Reward and recognition for hourly team members.

Requirements:

• College degree or equivalent work experience.
• 2 plus years managing salaried and hourly employees.
• Bi-lingual a plus

Skills:

• Proficient in the use of Microsoft Office Suite
• Must possess great people, communications, client relations, and customer service skills
• Demonstrate effective oral and written communication skills.
• Ability to control and manage inventories appropriately and within budget. 
• Able to work a flexible schedule that may include nights, weekends, and holidays. 
• Ability to multitask and adapt to change quickly. 
• Must be knowledgeable of OSHA and JCAHO requirements. 
• Strong team-oriented skills, ready and willing to work closely with all levels of personnel
• Strong customer service orientation with a high sense of urgency.
• Ability to work in a fast-paced, service-oriented environment.
• High level of integrity and discretion in handling sensitive/confidential information.
• Effective judgment and decision-making ability.
• Must be proactive, self-motivated, and demonstrate the ability to handle multiple projects and changing priorities.
• Effective collaborative skills; performing comfortably in group settings.

HHS Summary:

HHS was founded in 1975 by Jim Spry, who began his work in the outsourcing business in 1964 with Red Top, Inc, a company that pioneered hospital housekeeping support services. Jim helped Red Top grow into a national organization and later helped a competitor establish its business after Red Top sold. His experience in the field led to the development of HHS. Throughout the past 45+ years of business, HHS has developed our expertise in integral support services including housekeeping, food services, facility maintenance, and technology for the healthcare, government, senior living, resort, aviation, and education industries. HHS has experienced a growth rate of about 10% per year and is seeking great leaders and team members to grow with us. Being successful with HHS doesn’t mean you have to have a degree, but it does require hard work and operating as a team to achieve results. 

Benefits and Compensation

We offer PTO, full benefits, and career advancement opportunities based on performance.

HHS is an Equal Employment Opportunity Employer and is committed to workplace diversity. 

In order to remain compliant with CMS, all HHS employees working with healthcare will be required to be fully vaccinated for COVID-19 or have an approved exemption (medical or religious) upon employment. 

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