Operations Manager, Patient Access Programs - SmithRx

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

As a Manager for our Patient Access Programs Team, you will be responsible for the operational performance and efficiency of our team responsible for procuring medications through drug manufacturers. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacture in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.

What will you do:

• Directly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistance
• Lead training and onboarding for all new team members
• Provide day-to-day supervision, support, and escalation path for patient advocates on your team
• Lead group to meet patient advocate team target KPIs 
• Ensure efficient allocation of operational center resources and maintain high-performance standards
• Identify and drive areas for operational process improvements to support efficiency and scale
• Cross-functional collaboration with other departments

What will you bring to SmithRx:

• At least 5 years of management experience in a health care setting leading teams in operations and/or customer service
• Experience managing Team Leads and/or Managers required
• HS diploma or GED or equivalent work experience
• Previous experience helping patients/members with healthcare 
• Experience in conflict resolution
• Passion for mentoring and helping team members with career pathing and skills enhancement
• Solutions-oriented problem solver driven by creating operational efficiencies
• Excellent written and verbal communication skills
• Experience working at a fast-growing startup is a plus
• Previous experience with patient drug advocacy is a plus
• Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities