Operations Manager - Palm Medical Centers

The Operations Manager will develop and manage operational performance for medical practices located in Florida. The Operations Manager sets the direction for the practices within their purview with a goal of improving financial health, recruiting, and developing Administrators, who are based in each practice and who manage the day-to-day operations, and supporting the selection and development of relevant non-clinical staff. The Operations Manager is responsible for finding solutions to operational problems including patient scheduling, non-clinical staffing, facilities, supply chain and expense management. The Operations Manager will be able to identify issues within a practice by monitoring key reports and metrics and developing specific plans to deliver on budget targets and goals.

Supervisory Responsibilities:

• Assist the Regional Director of Operations in providing a daily operational cadence to improve the effectiveness and efficiency of key operational processes and procedures.
• Ensure and support the Administrators in building a well-staffed, highly functioning, caring medical office team.
• Ensure training and staffing models are maintained at each center.
• Consistently provide performance and coaching feedback in a timely and documented manner.
• Hold routine meetings with the Administrators to communicate and activate key regional and corporate priorities with an eye toward establishing clear performance metrics that the offices can use to rapidly assess performance, diagnose gaps and implement changes to close performance gaps.

Duties & Responsibilities:

• Operational:

• Coach and train new Administrators and non-clinical staff on all aspects of operations. Ensure practices understand and manage their respective goals.
• Consistently review providers' schedules and the operational practices to identify weaknesses and opportunities for improvement within each individual office and compliance to designated goals and performance protocols.
• Ensure the Administrators are communicating via appropriate channels about any operational issues and works directly with the Operations Manager and Regional Director of Operations to bridge any gaps.

• Customer Service:

• Provide ongoing training to Administrators and staff to achieve exceptional patient experience through principles that improve patient satisfaction and retention.
• Perform facility reviews to ensure each office is compliant with all OSHA and healthcare laws and follows all policies and procedures established by Palm Medical Centers.

• Compliance:

• Ensure Administrators are thoroughly inspecting and maintaining all compliance practices and address follow up items in a timely fashion.
• Ensure Administrators have all staff members complete legally required or internally mandated training for OSHA, HIPPA, and any ongoing training requirements.

• Other tasks as requested by the Regional Director of Operations.

Required Skills/Abilities:

• Proven track record of monitoring key practice success measures and building a specific plan for progressive improvement.
• Ability to work with a diverse group of people, developing highly productive working teams through mentoring and training.
• Strong computer skills including Microsoft Office and other business analytics systems.
• Superior patient services skills and successful record of patient relations management.
• Excellent written and verbal communication skills.
• Ability to work independently and professionally in a dynamic, fast-paced environment.
• Experience managing budgets and delivering information from P&L statements and producing strong results and growth.
• Provide a coaching approach to successfully identify and resolve a variety of conflicts across their teams; mitigate risk and resolve personnel and operational issues.
• Ability to handle highly sensitive and confidential information with discretion and in a manner that inspires confidence and trust.
• Proven ability to manage multiple projects with correct prioritization and time management skills.

Education & Experience:

• High school diploma or equivalent required; Associate's degree a plus.
• Minimum of 4 years’ experience in operations management in healthcare
• Minimum of 3 years supervisory experience directing and leading team(s).

Job Type: Full-time

Salary: Starting at $65,000 (negotiable based on experience)

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Orlando, FL: Relocate before starting work (Required)

Work Location: On the road

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