Operations Manager- Office Services - Canon USA & Affiliates
White Plains, NY
About the Job
About the Role
Oversees the operations and client relations of a segment of accounts within a market or region. Responsible for up to $4M in annual revenue. Manages the development of the existing client base by enhancing relationships at all levels within the client's organization and ensures the highest levels of service and client satisfaction. Builds relationships with client contacts at key accounts. The Managed Services division provides hardware, software, and labor solutions in the areas of copier fleet management, mailroom operations, production print and scanning centers, reception & concierge support, conference room management, facilities coordination, and other office services.
Your Impact
RELATIONSHIP MANAGEMENT
- Develops and manages the relationship with primary and senior level client contacts.
- Works with the regional sales team to strengthen relationships among key decision makers within the client organization.
- Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
BUSINESS DEVELOPMENT
- Sets strategy for expansion of existing and new services; depending on account management structure either with or without an assigned account executive.
- Works with Sales and Strategy in the formation of proposals for business expansion within existing clients.
CONTINUOUS IMPROVEMENT
- Creates and fosters a culture of continuous improvement.
- Ensures the effective implementation of the Account Management Plan.
PEOPLE MANAGEMENT AND DEVELOPMENT
- Ensures effective performance management with direct reports and oversees the annual performance management process. Completes the annual performance reviews for all eligible employees.
- Trains and mentors direct and indirect staff.
FINANCIAL MANAGEMENT
- Manages, reviews, and analyzes P&L statements for assigned accounts.
- Ensures a structured plan for profit enhancement is in place.
- Directs Managed Output Analyst(s) or Client Services Manager(s) to provide timely and accurate submission of billing data.
About You: The Skills & Expertise You Bring
- Bachelor's degree in a relevant field or equivalent experience required, plus 7+ years of related experience and management of typically 10+ regular full-time employees (one of whom must be exempt).
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment and five to seven years of experience supervising staff in a a corporate office service setting or similar functional area.
- Requires routine travel to portfolio of accounts, with an occasional overnight travel (valid driver’s license and acceptable driving record necessary). Travel costs are reimbursable as defined and published by Canon Solutions America.
In accordance with applicable law we are providing the anticipated base salary for this role: $77,180 - $115,580
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation (https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation )
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) .
#CSA
Posting Tags
#PM20 #LI-JZ1 #LI-ONSITE #ID22
Location _US-NY-New York | US-NY-White Plains_
Company _Canon Solutions America, Inc._
Requisition ID _31145_ Category _Field Service_ Position Type _Full-Time_
Oversees the operations and client relations of a segment of accounts within a market or region. Responsible for up to $4M in annual revenue. Manages the development of the existing client base by enhancing relationships at all levels within the client's organization and ensures the highest levels of service and client satisfaction. Builds relationships with client contacts at key accounts. The Managed Services division provides hardware, software, and labor solutions in the areas of copier fleet management, mailroom operations, production print and scanning centers, reception & concierge support, conference room management, facilities coordination, and other office services.
Your Impact
RELATIONSHIP MANAGEMENT
- Develops and manages the relationship with primary and senior level client contacts.
- Works with the regional sales team to strengthen relationships among key decision makers within the client organization.
- Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
BUSINESS DEVELOPMENT
- Sets strategy for expansion of existing and new services; depending on account management structure either with or without an assigned account executive.
- Works with Sales and Strategy in the formation of proposals for business expansion within existing clients.
CONTINUOUS IMPROVEMENT
- Creates and fosters a culture of continuous improvement.
- Ensures the effective implementation of the Account Management Plan.
PEOPLE MANAGEMENT AND DEVELOPMENT
- Ensures effective performance management with direct reports and oversees the annual performance management process. Completes the annual performance reviews for all eligible employees.
- Trains and mentors direct and indirect staff.
FINANCIAL MANAGEMENT
- Manages, reviews, and analyzes P&L statements for assigned accounts.
- Ensures a structured plan for profit enhancement is in place.
- Directs Managed Output Analyst(s) or Client Services Manager(s) to provide timely and accurate submission of billing data.
About You: The Skills & Expertise You Bring
- Bachelor's degree in a relevant field or equivalent experience required, plus 7+ years of related experience and management of typically 10+ regular full-time employees (one of whom must be exempt).
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment and five to seven years of experience supervising staff in a a corporate office service setting or similar functional area.
- Requires routine travel to portfolio of accounts, with an occasional overnight travel (valid driver’s license and acceptable driving record necessary). Travel costs are reimbursable as defined and published by Canon Solutions America.
In accordance with applicable law we are providing the anticipated base salary for this role: $77,180 - $115,580
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation (https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation )
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) .
#CSA
Posting Tags
#PM20 #LI-JZ1 #LI-ONSITE #ID22
Location _US-NY-New York | US-NY-White Plains_
Company _Canon Solutions America, Inc._
Requisition ID _31145_ Category _Field Service_ Position Type _Full-Time_
Source : Canon USA & Affiliates