Operations Manager - Maid Sailors Cleaning Service

Who we are

Canarsie is a top-rated and fast-growing residential cleaning service in New York City. 

Our goal is to provide a phenomenal cleaning experience to our clients. We're changing the perception that cleaning is a luxury experience by providing customers with a service that is easy to find, affordable, exceptional quality, and matching them with trusted, reliable and professional individuals.

Who Are You

You are a positive self-starter with an ownership mentality.  Proven team player, collaborator, and liaison with all levels and departments within an organization. You have the flexibility to work in a fast-changing environment with ambiguous situations.  In addition, you:

• have excellent follow-up and communication skills.
• are organized, can evaluate situations, and make quick decisions.
• are Proficiency with technology (MS Office, Apple products, apps).
• have experience in a leadership role, training, and coaching.
• are accountable and responsible for successes and failures.

Essential Functions

1. Managing daily appointment requests
2. Managing employee daily schedules.
3. Train, evaluate, and coach field teams.
4. Manage high-level customer engagement.
5. Conduct onsite quality control checks on the employees.
6. Track your team performance against quantitative goals, brainstorming and executing optimizations as needed
7. Establish baseline knowledge and understanding of our services and regions including its capabilities and limitations.  

Job Responsibilities include but not limited to:

• Responsible for managing staff levels, wages, and hours of employees and contractors.
• Hire, train, coach, and discipline field staff.
• Serve as a point of contact when there are customer issues related to quality, customer service, or accidents/mishaps on-site.
• Conduct onsite inspections, training, coaching, and quotes.
• Manage initiatives to drive key results and achieve KPIs and revenue quotas.
• Strategically organize current and future cleaning schedules and be able to understand and co-ordinate cleans to prevent overlapping and/or late arrivals
• Oversee and monitor the operations ensuring company standards are met.
• Collaborate with other managers and stakeholders to set and/or implement policies, procedures, and systems and to follow through with implementation.

Required Education and Experience

• Bachelor's Degree (Business, Logistics, Project Management, HR) - preferred 
• 3-5 years experience in leadership roles.
• 2 years experience overseeing inventory, distribution of goods, processes, logistics, and/or complex scheduling.
• 1 year in a customer-facing environment.
• Strong technical skills. 
• Ability to multi-task in a fast-paced/high-pressure environment.
• Fluent in Spanish - a plus

Benefits:

In exchange for your hard work and dedication, we offer:

• Health benefits, including medical, dental, and vision
• 401k
• Base Salary
• Incentive Bonuses