Operations Manager - North Bay - Brady Industries

About BradyPLUS:

We serve and delight customers with solutions for JanSan, Foodservice, and Industrial Packaging, delivering the right SUPPLIES + SUPPORT to ensure their businesses are more successful every day.

We go above and beyond to deliver more. We succeed by helping our clients achieve their own operating objectives. We create high-value, lasting client relationships by gaining a deep understanding of our client's operations, providing a broad catalog of leading brands and products, and leveraging extensive industry expertise to develop tailored solutions.

Job Description:

Summary

Plan, direct and coordinate the operations of Brady Industries to obtain optimum use of
equipment, facilities, and personnel by performing the following duties personally or through
associates.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
• Formulates and recommends operational policies and objectives for the company.
• Directs investigations into causes of customer complaints and responds accordingly.
Follows up on ALL customer requests and inquiries to ensure appropriate response is
made and customer is satisfied.
• Continuously investigates and introduces process improvement measures and presents
suggestions to President for consideration.
• Reviews and analyses weekly and period reports, compares them to budget. Works with
General Manager, Sales Support and Sales Team to take corrective actions to achieve results.
• Preparation and maintenance of such reports as are necessary to carry out functions of
department. Prepares periodic reports to top management, as necessary or requested.
• Judging the qualities of things, services or people.
• Making decisions and solving problems.
• Resolving conflicts and negotiating with others.
• Organizing, planning and prioritizing work.
• Provide customer service.
• Other duties may be assigned to meet Company goals.

Competencies

• Profit & Loss Competency
• Leadership
• Problem Solving/Analysis
• Decision Making
• Project Management
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity
• Customer/Client Focus

Supervisory Responsibility

Manages all operational associates through subordinate managers and supervisors or direct interaction. Is
responsible for the overall direction, coordination, and evaluation of these employees. Carries
out supervisory responsibilities in accordance with company policies, and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees, addressing
complaints and resolving problems.

Work Environment

This job operates in an office building with warehouse and is not limited to field operations. While performing the duties of this job,
the employee is frequently exposed to moving mechanical parts. The employee is occasionally
exposed to wet and/or humid conditions, outside weather conditions, and extreme conditions.
The noise level in the work environment is usually moderate. This role routinely uses standard
office equipment such as computers, telephone, headset and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach
with hands and arms. The employee must occasionally lift and/or move up to 50 lbs.
Position Type/Expected Hours of Work
This is a full-time position and required to be on-site at a minimum of 40hrs a week. Occasional early or late hoursmay be required as job duties demand.

Travel

Travel is primarily locally during business day, although some travel to other BradyPLUS location and
other business related travel will be expected.

Required Education and Experience

• Lean Six Sigma Green or Black Belt Certification (preferred)
• Associates degree (A.A.) or equivalent from two-year college or technical school
• Five years related experience; or equivalent combination of education and experience.

Abilities:
• Ability to read, analyze and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of
managers, clients, customers, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or
schedule form.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.