Operations Manager - Private Home Care

Employment Opportunity: Operations Manager at Private Home Care (Niles Office)

Are you a dynamic leader with a passion for making a difference in people's lives? Private Home Care is seeking an experienced and dedicated Operations Manager for our Niles office. If you have a knack for coordinating workflows, a talent for managing teams, and a heart for client and caregiver care, we want to hear from you!

Position: Operations Manager

Location: Niles, IL

About Us:

Private Home Care ("PHC") is a growing home care company serving clients in the St. Louis, Chicago, Kansas City, and Southern Illinois markets. We are dedicated to setting the gold standard in home care by delivering the best care to our clients, developing our caregivers to their fullest potential, promoting our team members for meaningful opportunities, and making a positive impact on our community.

Our Core Values:

• Our Mission is the Match: We are committed to matching each client with the very best caregiver for their needs and personality, ensuring the ideal long-term client-caregiver fit.
• Care for Clients, Care for Teammates, Care for Self: Our clients are the reason we are here. We respect each other as professionals and strive to bring the best caregivers into the PHC family, providing them with the support and tools they need to excel.
• It’s all about TRUST: Our service is rooted in trust, transparency, integrity, and accountability. Trust is at the heart of everything we do.
• We Challenge the Home Care Status Quo: We set the standard in our industry, providing a custom Care Experience that puts our clients at the center of everything we do.

Who We Serve:

We provide home care tailored to our clients' unique needs, from short-term post-surgical support to long-term companionship and care for aging adults. We are leaders in live-in care, Alzheimer’s and Dementia care, and specialized care teams for end-of-life care and hospice support.

Key Responsibilities:

• Workflow Coordination: Efficiently manage and streamline workflows between scheduling, recruiting, and sales departments to ensure seamless operations.
• Client and Caregiver Care: Oversee the coordination of client care services, ensuring the highest quality of care and satisfaction. Support and manage caregiver teams to maintain a positive and productive work environment.
• Team Leadership: Lead and motivate a diverse team, fostering a collaborative and supportive culture. Provide training, guidance, and performance evaluations to ensure team success and professional growth.
• Staffing Management: Ensure all client visits are staffed with best-fit caregivers to optimize for consistency, reduce cost of care, and minimize unbilled overtime. Manage restaffing of visit call-offs to ensure no gaps in shift coverage.
• Recruitment and Onboarding: Support the interviewing, hiring, and onboarding of new caregivers. Coordinate with the central recruitment team on local hiring needs. Ensure all hiring documentation, training, background checks, orientations, and onboarding are completed prior to hire.
• Performance Tracking: Track caregiver performance and conduct annual performance reviews for all active caregivers.
• Payroll and Invoicing: Collaborate with the team on caregiver payroll to ensure correct employee compensation and client invoicing according to regulations and PHC policies.
• KPI Reporting: Report weekly on relevant KPIs during team meetings and any internal syncs.
• ClearCare/WellSky Expertise: Become the subject matter expert on ClearCare/WellSky functionality.
• On-Call Coordination: Serve as backup On-Call Scheduling Coordinator in scheduled rotation with the office team, supporting off-hours phone calls and restaffing of shift call-offs.
• Supervisory Visits: Participate in Caregiver/Client supervisory visit rotation with the office team.
• Record Maintenance: Assist with maintaining accurate Caregiver and Client records in ClearCare/WellSky and paper files in the office.

Qualifications:

• Outstanding skills in customer service, leadership, decision-making, verbal and written communications, and organization.
• Thorough knowledge of ClearCare/WellSky, with the ability to staff and restaff shifts appropriately with the best-fit caregivers.
• Proven experience as staffing/scheduling coordinator or similar position.
• Experience in private duty home care or a related field is a plus.
• Ability to thrive on making fast and sound decisions in time-sensitive situations.
• Impeccable character, strong interpersonal skills, and resilience under stress.
• Alignment with PHC Core Values and Mission.
• Growth mindset and a commitment to continuous learning and improvement.
• Strong technical skills, attention to detail, and ability to quickly learn new technologies and procedures.
• Ability to be firm, fair, professional, and consistent in all communications.
• Reliable with respect to confidentiality.

Benefits:

• Supportive, tight-knit, professional culture.
• Health, dental, and vision insurance, and Aflac supplemental life and disability insurance.
• 401(k) retirement plan with a generous company match after one year of employment, with immediate vesting.
• Employee discount program.
• Employee recognition (bonus) program.
• Employee assistance program.
• Unlimited Paid Time Off (PTO) policy.
• Opportunities for Advancement: Potential for growth into leadership roles within the organization.

Compensation:

• $65,000 - $75,000 annual salary based on experience

How to Apply:

Interested candidates are invited to send their resume and cover letter to [email address] with the subject line "Operations Manager Application – Niles Office."

Join us in our mission to provide exceptional home care services. Together, we can make a positive impact on our community.

Private Home Care is an Equal Opportunity Employer.

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