Operations Manager - Midlands/Cardiff/SW England - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Operations Manager - Midlands/Cardiff/SW England

The Role:

We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Major Loss team, based in the Midlands/Cardiff/Southwest England area.  The area includes the wider East and West Midlands areas, across into Wales and down into Southwest England. We are committed to flexible working but expect the role to require you to attend one of our offices which are in Cardiff or Birmingham for one or two full days per week as a minimum, with any individual requirements discussed during our interview.

Our dedicated domestic major loss property claims team generally handle claims above £100k in value, and their work is hourly chargeable.  Each domestic major loss adjuster works alongside a designated adjusting executive and works as part of the larger regional team.  Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

The Operations Manager role involves driving performance and ensuring your team of major loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for our Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.

The role is an Operations Manager position for our Domestic Major Loss team based in the Midlands/SW England including adjusters and support team colleagues.

Your key responsibilities will include:

• Mentoring, training and development of all direct reports

• Ensuring your team meet their targets for client service, technical reporting and quality

• Promotion and delivery of our goal of making claims easy for everyone

• Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team

• Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes

• Completing progressive performance meetings for your team

• Compliance with all Sedgwick processes and procedures

• Liaison with insurer clients as required, and understanding their bespoke requirements

• Building effective working relationships with internal customers and suppliers as required

Essential for this role:

• Have experience in the handling of complex property insurance claims

• The desire and ability to deliver excellent customer service

• Proven management skills, and the confidence to lead a high performing team dealing with complex claims 

• First class communication skills, both written and verbal

• Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.

• Strong organisational skills and the ability to prioritise your workload under pressure

• The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs

A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing first class training to assist you in meeting your full potential.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• 25 days annual leave

• A Self Invested Personal Pension Scheme

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.